We stayed 3 nights right after Christmas. The hotel was still beautifully decorated and I'm sure is lovely even after the decorations are taken down, with an enclosed center courtyard with a tree and lots of beautiful wood paneling. Even more lovely however are the staff, who went out of their way to make us feel welcome. Their advice and knowledge of Cuenca was first rate. The hotel is located just a block from the Parque Central in the Old City part of Cuenca and it made an ideal base for exploring the city. We were in one of the 3rd floor rooms. As might be expected in a city, there were a couple nights where the outside noise could be heard a little later than I might have wanted. The beds were very large and comfortable, with plenty of pillows. The hotel also had free wireless internet. There were only two drawbacks: the lighting was very dim in the room (including the table lamps) -- so bring a headlamp, e-reader, or flashlight if you want to read -- and our shower, while very modern, supplied only lukewarm water. The coffee at breakfast was very good, and thankfully not Nescafe like you encounter elsewhere in Ecuador.

My wife and I stayed here 12/29. We arrived late and they did not have our reservation. I had called earlier in the day but no email or confirmation. We got their last room - second floor on the courtyard which might explain how noisy the room was. The courtyard was noisy until about 10pm so be prepared if you turn in early. Our room was tiny but clean. As the pictures show, the furnishings and hotel are elegant. We ate dinner at the atrium restaurant - salad was very good but did not enjoy the beef. Breakfast buffet in the smaller restaurant was quite good.

The service was excellent and the desk staff spoke good English. They booked a tour for us with a very good guide we used for two days.

We would only stay here again if we were able to get a quieter room.

Let me start by saying the service is top from arrival to departure, always a "buenos" from all the staff and very accommodating! The hotel itself is beautiful and the dining area in the center of the lobby with a real tree hanging over is beautiful, the food there however is nothing to write home about. My only caveat on the hotel was noise which I didn't expect from an old building, usually the walls are pretty solid. My room was on the third floor next to what I believe was a concierge desk so on a rainy afternoon when I decide to take a siesta her phone calls were annoying. Also first thing in the morning I could hear housekeeping opening up all the linen cabinets in the hall by my room and worst of all could hear toilet adventures from the room next door. All in all I'd return but I'll be sure to take ear plugs :)

We were pleased with the style, location, courtesy of the staff and the food. The two suggestions we have are increase the lighting in the rooms and train a bartender to fix drinks properly. There is some confusion about the happy hour deal, but that just needs a new sign explaining what is, or is not, on the deal.