This is one of the worst hotels I have ever stayed at in my life. The hotel rugs are stained and dirty, additional to the unpleasant odor. I was assigned to one of their best suites, where you could listen to everything happening in the neighboring rooms. The lake portrayed in the photographs provided by the hotel is dried down, so there is no lake but a mosquito nursery. But the most incredible thing: NO HOT WATER, in a city located at more than 7000 feet above sea level, close to the snow caped mountains of the Andes. When I approached the manager to ask for the reason of not having hot water, he went, like most equatorians do, to say that he could not do anything about it, without even lifting a finger to help me. Breakfast was included in the rate, but when you go to the restaurant, everything is cold or non-existent, not to mention the terrible service. They stole from me $110 dollars a night, for two nights, since there were no rooms available in other hotels, as a result of the activities related to the conmemoration of the founding of the city. If you visit Cuenca, a wonderful city, book another hotel, recommending the Santa Lucia, which is run by a relative of the owners of the best restaurant in the city, Villa Rosa.

We recently stayed at the Oroverde Hotel in Cuenca for 6 nights. The service was excellent, the breakfast very good. We were with our 19 months old baby. If you ever go to Cuenca I recommend this hotel. The staff made us feel special and they were very helpful.

We stayed 7 nights at the Oro Verde in Cuenca while attending our son's wedding. I had reserved a suite on the Oro Verde's web page. Seperated bedroom with 2 TV's, sitting area with sofa and chair, mini bar, diningroom table. Large bathroom 2 sinks,jacuzzie tub and shower, candels and robes.When we checked in it was not the room I reserved. (We ended up paying $160 a night istead of the $95. I think they're webb page is a little misleading. We talked with Pauline who helped us speak with the manager about the web page mix up.) We wanted a large room with a sitting area so we could visit with family that was in town for the wedding.
The resturant was very nice, great buffet for breakfast and lunches. Piano player at dinner time. The grounds were well kept and clean. Llamas on the otherside of the river, ducks, and a swingset for children. Small pool, we did not use it as it rained everyday and was cool outside. The lagoon was drained somewhat as they were fixing the water intake. Ask for a room away from the street, you want to be on the lagoon side. We had no problem with street noise. We had a private fax machine in our room and incoming faxes are free. Bussiness center had problems getting internet connections at times but OK. 2 computers for guest to use.
The staff was very helpful helping us arrainge for a tour of Ingapirca Ruins. It cost us $60 for a driver to take us there, about 1 1/2 hour drive. I would stay there again. It has everything you need.

I recently stayed at the hotel, before coming back home to U.S. However it was a very nice experience, The service was excellent, and they also had very good affordable prices on the packages. I would definitely recommend it to all visitors