We were in this hostal for two nights. We got 2 triple rooms, one in basement and one on second floor, they both were not in a great shape, but the room in basement is the worst: terrible smell, noisy and dirty all around. Our bed was trying to fall to pieces.
Everything would be not that bad, but my sister's iPhone gone missing and a large sum of cash was stolen as well. I know I shouldn't have left any money in the hotel, but you don't want to walk with big money around Quito at night.
The guy at the front desk was very unfriendly and rude. The only smiles and good service we got from the girl at the front desk, from another shift, who did not speak any English, but tried her best to help us recover our lost luggage.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 March 2011
The person that writes this comment, left in our Hostal his baggage for two nights, even we had to receive one bag that came from the airport by our responsibility because they were not here. The day they came back they took their things, that were in a looked storage place, and left the hostel. One day after, we received and e-mail from other part of the country, telling they lost their things. We have a safety box for the money and valuable things and we are responsible for what is left there. What people leaves in their bags in a storage place is their responsibility.(No one leaves their money in a bag and leaves the Hostal for two days).We have lots of guest that use correctly the storage service and never loose anything. This is a Spanish speaking country and some off our staff speaks English and others don´t. Like other 23 comments say our main characteristic is cleanness
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC