The location is wonderful. It’s in a high altitude valley from where you have excellent views of the Antisana volcano - 5,704 metres high - in the south and are flanked by mountainsides. It’s one of the gateways to the large Cayambe Coca Ecological Reserve.
Rooms are clean and well maintained and have what you expect and need. You can use the thermal-based heating, but in my room it didn’t give any heat, so I turned on the portable radiator which worked perfectly.
All rooms face the many pools, and it has a communal feel to it – you do not have any pool to yourself or your room. If you want privacy, you can find an unoccupied pool. In my case I couldn’t use the one right outside my room if I wanted to as it was “besieged” by an extremely happy party from the US. Lots of alcohol and superhappy individuals! If you want to enjoy the wonderful full moon and starry sky, which I did, you simply find a pool with the best view of the sky and away from the crowd. I have no problem with that, and thus this place accommodates all needs.
You have wonderful trails from the visitor center, crossing farmland and Llama-pens and following the river far upstream. I was very lucky to get a permission to drive up the dirt road way into the reserve to about 4000 metres. If I didn’t I would have missed extraordinarily diverse and unique flora and fauna. It’s very far to walk up to that elevation, and thus most will miss it.
The hotel seems to focus on busloads, rather than individual groups or tourists, and that is not close to my heart.
For me the hotel itself is best after dark, as sitting in the hot pools watching thunderstorms or stars is unbeatable. During the day I much rather walk the trails into the wilderness to witness the unique flora and fauna. And what’s better than a long relaxing hot tub session before bed?
Website: http://www.papallacta.com.ec
My photos: http://www.ross.no/communicate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC