Dear guest
Regarding your comment here I will clarify all your points:
Neighborhood, Yes it is quiet and not to tourist place as la Mariscal thast why lot of people like it !! we strongly recomend to search more about the locations of where you think to stay in order to avoid any misunderstanding.
"poo left on the floor by the owner's dog. When I mentioned it she just laughed" We apologize about this the dogs are not allowed to come down at the lobby but sometimes their go downstairs any ways we will take this part of the critic to fix this matter, we have already talk to the person who was in charge at that time and explained to us than inmediatly other person came to clean that up.
We offer WIFI in the whole place,the computer at the lobby is only in case some people dont bring their own devices.(most customers bring their own devices)
Once you booking trough tripadvisor it take you to hostelworld where you can read descriptions of every room, in this case is clear describ than this bed room doest not have any window, but you can always talk to the person at the reception to help you in moving rooms.
Sleep: We told guest to be respectful with other guests but some people doesnt care and at this point we do our best to keep the hostel quiet.
Check out: first of all is disrespect to call a elder man as old man,He is the owner, unfortunately he do not speak english.
Overall the prices we charge are very cheap this is a budget hostel, for a single bed room you paid only $13.50 wich included 22% taxes,free wifi,towels, body soap, daily house keeping, guest kitchen,free lugagge storage,bilingual staff,free security lockers,24h hot water, clean sheets, well located near to all the important places in Quito etc,etc..........., if your expectations were diferent next time you should not book a room in a budget hostel.