My husband and I landed in Quito for our second stop in Ecuador. We read a feature in the New York Times recommending the restaurant at Hacienda Rumiloma, and after seeing the website we booked a room. When we got there, we found ourselves in one of the most beautiful rooms we'd ever stayed in. However the experience didn't nearly meet the accommodations. The woman who checked us in hardly spoke English which made things difficult. The wait staff in the kitchen were more helpful. And the longer we stuck around we found the wait staff were running the whole show. Perhaps this is typical in Ecuador but it felt weird to us. We also tried to book an outing to Mitad del Mundo (the Equator) and the woman at the front desk tried to tell us it would be $100 per person. This seemed outrageous. So instead they commissioned a taxi driver to take us around for the day for $8/hour and we just had him take us there. The whole day cost less than $100. And then we never saw this "concierge" again the whole time we were there. One of the wait staff even checked us out.
In addition, there are some warnings about Quito that would've been good to know. First of all, most buildings in Ecuador ask you not to flush your toilet paper (sorry, you just gotta know this). So our bathroom got pretty stinky. Other hotels used a covered trash bin, but not Rumiloma. That would've made a huge difference. On the other hand, Quito is plagued with pollution that can make it quite hard to breathe. I suffered greatly and was pretty happy to be staying at Rumiloma which is set high up in the mountains above the smog.
So there are your plusses and minuses. I still think this was the right choice for us, so now it's up to you.
