I had booked a Polanco room in Garivalpo on June 23rd for one day. I had planned to be there on August 24th afternoon. I had sent many e-mails requesting details of my reservation and to confirm my trip to Valparaiso city. All my requests were answered on that ocassion and I was very confident that everything was fine. However, on August 23rd I sent an e-mail informing that I would arrive on the next day, but I didn't have any reply about that. When I arrived on Valparaiso, Garivalpo was closed and there was nobody to give us any information. My wife and I had to find any place around to stay in Valaparaiso, paying a high value for the room.
I don't know what's happened, but it is an unprofessional behaviour of the Garivalpo with guest. They should send an email cancelling my booking at least and they should give some reasons for that.
I don't recomend this place to stay in Valparaiso.
