Nice big rooms, fairly clean, good prices.

Steps from 2 subway stops and major downtown streets, minutes from shops and restaurants.

Safe neighbourhood.

Front desk staff was fairly helpful, knowing a bit of Spanish is essential.

Free internet terminal was a great bonus.

Hotel hallways and rooms were a bit dark, with unopenable blinds; some rooms a bit dingy.

A decent hotel for the price.

E-mailed the hotel two days prior to arrival, and asked for a double and a single room, or a triple room. This was confirmed in a very polite reply the day after. I replied asking for an upgrade to double superior.

The second reply was also very nice and polite, informing me that they only had matrimonial ("married") superior, "no doubles".

I replied once again, that this was no problem at all, and asked them once again to confirm one single and one "married" room. This was the day before arrival.

We arrived at the hotel, and was greeted by a very friendly and smiling bellboy, who helped us with our bags.

We entered, and I waited for the man behind the reception counter to look at me. We greeted, and I said in my medium Spanish "I believe we have a reservation for one single and one double room", and I told him my name.

He spent about one second looking at a list, and said there was no reservation.

He still had not looked at me. He only looked up to quickly remove a key from the counter in front of my mother, and looked at her as if she was about to steal the key.

I told him I´d received an e-mail from the hotel, confirming the reservation, and asked him if they had any rooms available. He looked at his list again, and said the hotel was full.

Still no eye contact, and not another word from him.

No apology, no attempt at researching whatever happened, no offer to call a taxi (we had quite a lot of luggage), no suggestion of another hotel or offer to call one. Not one more word. I was speachless. As you all can see from on my profile, I´ve visited quite a few hotels in several parts of the world the last years, and never have I been treated like this by any person in the tourism business.

We found another hotel, and I checked my e-mail to see if there was any new e-mails from the hotel (I hadn´t checked it since the same morning). There was actually an e-mail from them (at noon on same day of arrival at hotel...), asking for credit card details.

This is what happened, and now you know. Make up your own mind...

We stayed here a couple nights and the stay was just OK. The hotel needed some serious paint work and cleaning. The building had seen much better days. The rooms was tired looking and had seriously worn furniture. The bed was OK to bad. The bathroom was OK. The room needed a thorough cleaning. The breakfast was OK.

The staff was just OK, but not particularly helpful. Check in was easy and efficient as was check out.

The location is very good, but the street outside could get very loud since it was a thoroughfare of sorts and was uphill for traffic. There is a lovely park across the street. Some really nice restaurants are within just a few minutes' walk.

The Foresta up the street looked like a much better bet.

The place is kinda run down. My toilet kept breaking, but everything else in the room seemed fine. The free internet is slow to the point that it was useless. The location was pretty good, being right next to Cerro Santa Lucia. The staff was pretty friendly and courteous, but not so for the adjoining restaurant staff. Overall, a decent deal if you're not picky and are just looking for the basics.