I have been visiting Santiago over a period of more than 25 years and have stayed in a total of at least six hotels. Of these, my favourite used to be the Galerias - until both management and staff changed!

For the last three visits I have been staying at the Principado de Asturias, almost solely because of its excellent location and decent restaurant. Otherwise I would agree with most other reviewers that it is an over-priced dump although my experience wasn't as bad as some and at least I wasn't robbed!

The rooms are depressing and could be cleaner; room service is erratic; the bar is a circulation area between two entrances and quite nasty; worst of all, the front house staff don't even seem to know (or care!) what services are available in their own establishment.

After three stays too many I am going elsewhere on my upcoming visit to Santiago!

well, it is not a bad hotel, but it is not a 4 star as they say. At the first day I was advised to use the safe in the room and in the next day during the breakfast the safe was oppened and it was missing 100 dollar that was inside. I call the police to register the occurence and after it they said I woud be expelled from the hotel for causing "problems", it just not ocuried because I said that they would have bigger problems if they do it.

NIce hotel offering the delivery based on a good staff, enabled to hand with different cultures and modalities of behaviour, as I watch on my stay., partuculary on the restaurant The stupid problem with the key for the frigobar remain as has been related previously. We waited just half hour for the key, so reading the reviews, we were lucky. Six or more feet people will be in trouble taking a bath, because so short are the furniture.

We stayed in the hotel for four days and the first problem was the refrigerator because he was looked and there was no key. Therefore we asked for a key but nothing and only at the second day I received the key to open the refrigerator.
The rooms are very small for a 4 star hotel and also the window.
The internet acess for my notebook functioned only in the lobby and not at the rooms and the two computers from the hotel functioned only two days. There was no cradle for my 5 month old daughter available. The breakfast was okay.