I just arrived from a 7-day leisure trip to Chile. Chilean people, in general, are quite warmful and friendly but the same characteristics can not be found in the staff of Hotel Principado de Asturias. I was in a group of six friends and we had very unpleasant experiences in our 3-day stay in this hotel. The hotel says it has 4 stars, but such ranking must be immediately reviewed. My room had a mini-bar, but it was locked. The first night I arrived from dinner at 11.30 pm and could not open the mini-bar in order to get a bottle of water. I called the front desk and asked for the key or for a bottle of water and the receptionist told me that the key was available only during the day. Then I asked for a bottle of water (I was really thirsty) and the receptionist said that the room service was not available anymore!! How come a so-called 4-star hotel leaves a guest in this situation? The next day there was not a bath towel in my bathroom. It took me 30 minutes and 2 phone calls before I could receive a towel. Besides, a couple of friends was given a room with two beds (they had booked a room with only one bed). When they asked to change the room the receptionist (whose name I can't recall, unfortunately) was extremely rude and aggressive. To top it all, we had booked in a travel agency in Santiago a tour to Valle Nevado. The night before the tour the agency called the hotel in order to tell us the time that they would pick us up the next morning. The hotel replied to the agency that there was not any guest with our names in the hotel!!! Our luck is that the tour guide went to the hotel next morning and shouted my friend's name in the lobby and one person of our group heard it! Hotel breakfast is quite poor (one day we had to wait 10 minutes for a single bread!!!!). I absolutely do not recommend this hotel!