The area surrounding the hotel is picturesque and memorable - unfortunately my 4 nights there were a different kind of memorable. The place appears to literally be falling apart; my wing lost power a few times over 3 days, 2 nights in a row they managed to lose all water pressure to the rooms, and electronic keys kept failing.
The rooms a way too small for a single business traveler - I cannot imagine how a holidaying couple would be able to get comfortable. You hear everything in the hallways, adjoining rooms and from other floors - unless you turn on the air conditioner to block out the noise, but they are very old and loud. Also, there was no way to lock the external window in my room, meaning anyone could have walked along the (wide) outside ledge from other room on my floor and taken whatever they want.
There is no guarantee that the the gym is open at 7am or 8pm and the advertised sauna is a fiction. The staff were nice enough, but quickly forgot English when there is any problems.
My associate and I have both made strong recommendations to our local office that they never put people in this hotel again.
As an excellent alternative, I would recommend the Hotel Santiago Park Plaza, which is in the same area.
- Bonaparte Hotel Santiago
