At check-out, I had to leave my luggage in the hotel storage room for 3 hours, since the check out was at 12 pm, but my flight was at 6 pm. I came back after 3 hours and my cell phone which was worth $700 was not there anymore. I let the staff know about it immediately. The manager was not there that day, so they told me we would compensate the damage, but we have to talk to the manager first. I sent an email to the manager right after I arrived to the airport. I contacted her 3 times, and finally she responded to my email messages. She said she had asked the person who took my luggage to the room, and he said that he had not steal your phone!!!

Since I was not convinced, I contacted the corporate headquarters. They said they had to follow that up with the hotel manager and they would let me know in 7 days. I also talked to the manager of customer relations. They have not even contacted me. So, I called them, and they simply said that sorry for the bad experience you had in this hotel, but we have not found your phone!!!
The day that they stole my phone, the Police was in the hotel. I wanted to talk to the Police, but they could not speak English and I could not speak Spanish. Besides, if I wanted to file it, I needed to stay there for three days to go to their office and report it there.

So, basically, they can simply steal your stuff and there is nothing you can do.
During my stay in Santiago, I kept my valuable belongings in a safe box, but last day, I thought, since I was not using my phone in Santiago, it would be wise to leave it in the storage room, assuming the hotel storage room is safe and only trusted people are allowed to go in and not thieves.

I stayed at this hotel on a trip with my daughter and we were very happy with this hotel. It is not a Ritz Carlton but I can't think of anything that would have made it better. I was a little apprehensive about where we would be staying as this was my first trip to Chile. The location is awesome. Very quiet and close to every thing. The staff could not have been any better. The room was very comfortable for us and the 2 twin beds exceeded expectations.
I felt very safe here and the neighborhood was very nice. The walk to the business district was only about ten minutes and I never felt uncomfortable. The restaurants in the area were great. The food and the service and friendliness of the staff was wonderful. The whole Chile experience was great and I will definately try to get back for another visit. If and when I do return to Chile I will definately stay at Los Espanoles. I would recommend this hotel to anyone.

This is an interestingly rambling hotel close to a motorway interchange on the edge of La Providencia, a fashionable residential-business district. For a short stay it could be OK. But our room - a family suite, with a too-small bed in the main bedroom and a single bed in a room next door - was totally unsuitable for our needs (a four-night business-plus-pleasure stay): it didn't provide a good night's sleep, and there was an acute lack of storage space. The restaurant offers an adequate buffet breakfast but lacks ambience or variety for lunch or dinner, and the bar suffers from the chronic Chilean problem that smoking is still tolerated. Finally, navigation on foot across the river to the La Providencia restaurants is physically somewhat perilous, so a taxi is probably necessary. Overall: quaint charm, but needs refurbishment. A plus point: the service is very friendly and helpful.

I would probably give it a 3 1/2, I would not classify it as very good, but average is maybe a bit too low. Stayed here 2 nights. I reserved a single room but the room I got seemed large enough to serve as a double which was nice. It did not have an ac, although I did not really need it (but was close to). Sleeping with open windows was not an option as the road noise would have kept me awake. One side of the hotel borders on a very busy road and my room was on that side of the hotel. The impression that the hotel is located in a quiet residential area is partially true I would say.

Wireless worked, breakfast was decent. They claim to have a gym, but when I asked they said it was closed. Most of the check-in personnel spoke English and were friendly. Had dinner here one night, which was ok, but probably not as good as any other restaurant at a similar price level. Subway station Losleones is walking distance (5 mins or so) which makes it a convenient location.

As I do not know any other hotels I would recommend it, but not with complete conviction.

To get to the hotel from the airport I booked a group shuttle upon arrival (just after you collect your bags) at the transvip counter for USD 12, 1/2 the price or less compared to an individual taxi. I had to wait maybe 10 mins before it left, but it was very comfortable and would recommend using this if you are a single traveller. To go to the international bus station I took the subway to Uni de Santiago and walked to the terminal (takes approx 30 mins in total).