We chose this hotel based on the generally complimentary reviews we had read. Unfortunately, our experience was not that good. The hotel is quite shabby and desperately in need of refurbishment. The bed linen on the twin beds in our room was too small for the beds, so within minutes it was in disarray. The air conditioner was the "in window" kind, so it got covered when you closed the curtains. Consequently, you had to stuff the curtains around the a/c unit just to allow the air to flow.

The bathroom was small, but functional. Unfortunately the toilet cistern frequently kept running. Amenities were not readily supplied. For example, the shampoo wasn't replaced until the current bottle was empty. Similarly, toilet paper wasn't readily provided. I presume we were expected to use the douchette. Contrary to what was said by another reviewer, I didn't find the towels and face washers fluffy. In fact, they were pretty much threadbare. And on the day we were checking out they disappeared from our room while we were having breakfast. Speaking of breakfast, it was OK, but no where near as good as at the hotel we had stayed at in Buenos Aires. The dining area was quite unattractive, and very poorly laid out.

The hotel did provide free wifi, but unfortunately it was pretty flaky most of the time, so was not reliable.

The staff were generally helpful, although my lack of Spanish did make communication difficult. I'm sure I heard one of the porters rubbishing us for not speaking Spanish. Fair enough, although I would say in my defense that as an Australian I don't get much opportunity to speak Spanish, so developing and maintaining proficiency in Spanish would be hard.

But for us the worst thing about this hotel was the location. We arrived in Santiago on a Saturday, and downtown Santiago on the weekend is pretty much dead. In fact, we struggled to find appealing restaurants for dinner most nights. Downtown is great for easy access to Plaza de Armas and surrounding cultural attractions, but it's not really a great place to stay if you're looking for restaurants at night.