I stayed in this hotel for 3 nights- whilst I was on-transit from Australia to Brazil.

It was on the weekend of Mother's day 2011 and the Hotel's restaurants were all decorated throughout. There was even live music with real bbq on the restaurant by the pool.

The service was outstanding!!! The food was absolutely gorgeous and the room was very comfy.

I would definitely recommend this hotel to anyone and will definitely stay there again if I go back to Santiago.

Barbeque buffets poolside are not to be missed, breakfast is a little weak, but the atmosphere more than compensates. My only problem was the freezing pool. It'll make a man out of you. That's the only reason I didn't give it 5 stars.

Providencia, Santiago, Chile
Overrated, overpriced
First night (room 335) facing San Cristobal Hill
Inspite of profile, given a queen size bed instead king
Room has only a half of closet w/only 3 hangers; & earplugs?
1.5 liter water in room is $7 versus on the street for $1.25
Found out the earplugs are for the construction noise
In the morning the bathroom (including our toiletries) were wet due to a major leak in the ceiling; we notified the front desk; they sent an engineer to inspect/fix
Unable to use the bathroom all morning; had to use the public bathroom
Caused a delay; we missed our ten o’clock tour
Front desk promises new room in the afternoon
Second night (room 304), facing city center
Room has full closet contingency but only 4 hangers
Toilet paper dispenser falls off
The lobby area and restaurants are very nice; the staff is friendly, but the hotel rooms are shoddy & dilapidated.
Would not recommend; for this type of money go to the Marriott.

It is one of the best hotels in the Sheraton, where I have been. The staff is simply excellent, the building is very modern and I know it when the smiles are genuine. All employees attended our demands at all times. Thanks guys!!