Stayed in this hotel for four nights whilst on holiday. It's located in a pleasant, safe area with plenty of restaurant and coffee shops nearby.

The hotel is rather odd really. It's like two hotels in one, with two separate towers one new and the other showing it's age. Having read other reviews we booked requesting a room in the new tower. The hotel arranged a transfer from the airport for us and the driver delivered us to the new tower reception area. This is a very austere place and although the receptionists were quite welcoming the feel of the lobby was somewhat off putting. It's a peculiar shape, has little soft furnishings and no welcoming feel at all.

We were offered an upgrade to a suite but in the old tower. I went to look at this room plus the other offered in the new tower. In the end we chose the suite because of the extra room. The new tower room had been refurbished but is had a cold feel and no view from the window.

The hotel is quite schitsofrenic with the two halves almost competing against one another and there seems to be little communication between the reception staff. The older part does have some nice features including a stained glass ceiling in the lobby and a very nice jewelry shop. The breakfast area is probably the best part of the hotel, lots of character and a pleasant warm, local feel to the place.

The club lounge in the new tower is just the opposite, cold and severe, not a place to relax and wind down. The canapés were perfunctory and not served until after seven o'clock and the wine and drinks of a basic nature. Getting to the lounge involved an elevator journey down from one tower a walk across to the other and then another elevator journey up to the club lounge in the new tower.

The concierge staff were quite helpful but not overly so. Their recommendation for a dinner with local dance show is to be avoided. It's over priced and tacky and also in a very undesirable part of town.

Do watch out also for the exchange rate in the hotel which is not good. There is an ATM just around the corner from the hotel which will give you far better rates. Also be careful on check out, you may find that the hotel want to charge you an additional 16% on top of your bill for the use of your credit card!

All in all perhaps the most unsatisfactory Intercontinental Hotel my wife and I have stayed in. If you're lucky enough to be in the groups Royal Ambassador scheme it doesn't seem to count for very much here.

Would I return? Only if there was no other alternative.

I booked a room with points in this hotel. At the check-in I mentioned that I need 2 single beds and the hotel guy tried to find one. Then he talked to his colleague if he could give me that room (he did not know that I understand Spanish as well), they were laughing a little bit. When I entered the room I knew why:

1. The room was next to the elevator on the 4th lower floor (worst room they could find for me)
2. The AC did not work
3. There is nothing in the room that makes you comfy, no waterkettle, coffee machine etc.

TV was OK, mini bar produced a lot of heat (great when the AC does not work).

During check out I mentioned the problem with the AC and the lady did not even care about it. She mentioned something like "Ah, that can happen, we will TRY to fix it"...

Result: I will never come back

Area: Business area, 10 minutes walk to the metro, on the way you will find an express laundry and some nice cafeterias with free w-lan (Hotel charges USD 20)

We just spent the nights at this property. After reading some somewhat negative reviews we weren't sure what our stay would be like. Well it was great! We asked to stay in the new tower and it was no problem. Room was spacious and clean. AC worked great and the room was well appointed though there was no coffee maker. Minibar had enough room sneak in some of our own things, nice big TV, tub and shower with nice toiletries, comfy king size bed. Staff at the concierge desk were friendly and helpful. They furnished us with maps and one of the staff even took us out onto the street and stayed with us for half a block just to make sure we were going the right way. We didn't use the restaurants so can review them but we would certainly stay there again. The property is situated in the business district and the Metro is about three blocks away. We found the taxis here were very inexpensive too. Lots of good restaurants nearby.

We booked a club room in the club wing but the first room they had us in was very noisy , so we rang down and they immediately moved us to a very nice room and much quieter. Very helpful staff and a good location close to good restaurants, shops and not far from the shopping centre and some lovely city walks. Up market area.
We caught a bus to get us to Valparaiso to catch a cruise ship which was fun and the concierge helped us organise it and wrote down the spanish for us in case we got stuck. We didn't but it was a kind touch. Would stay there again.