As the previous reviewer mentioned, this is a tired looking hotel (in a less than scintillating city) which does not warrant its 4 star rating. The hotel is situated on a cross-roads and the traffic noise in our 7th floor room was constant and loud until the early hours and then we were kept awake by the virtual non-stop barking of the many stray dogs that abound in Puerto Montt.

The bedroom itself was poorly decorated with minimal furnishings - drawer-space was woefully inadequate and we were grateful that we were only staying overnight and didn't need to unpack our suitcases. However, the king-size bed was comfortable. The bathroom was small but adequate with a good supply of clean towels and hot water. We tried the bar to use our 1st drink free voucher but it was an unpleasant experience due to the presence of 6 smoking and inebriated ex-pats (British I'm embarrassed to report) and we left almost immediately.

There were some plus points in that the reception staff were most helpful and, amongst other things, secured our dinner reservation at Yates restaurant, which specialises in seafood (of superb quality) has excellent service, and is set on a pier a 5 minute walk away from the Don Luis. The receptionist also assisted with negotiating a lower rate with a taxi we hired for 2 hours, and to open up the restaurant early the next morning as we were checking out early for the trans-Andes lake crossing.

We stayed there 3 nights. It has a good mall 2 minutes walking. The room was good, clean. The stuff very friendly, the breakfast not so good as a brazilian breakfast. Internet free for 20 min. - 3 PCs.
Two single beds, room rate 77 usd.

Really enjoyed my stay, the hotel was very clean, staff helpful, breakfast was excellent. This was a great value for the money. Location was great, free parking.

A very nice 3 1/2 star hotel.

I booked at this hotel because it was at the top of the user popularity ranking for Puerto Montt. I should have noted that none of the users had written a review. The hotel reminded me of a tired European hotel with a small functional lobby, disinterested staff, small cramped rooms and no facilities to speak of. There was a full breakfast included, but they would run out of hot food almost as fast as it was carried in from the kitchen. It was adequate accomodation, but I would have preferred something a bit more upscale.