We enjoyed staying just outside the city center in this quiet and peaceful chalet-style hotel. They offer a reasonably priced prix fixe menu each night, which we sampled and enjoyed as well.

We only stayed one night at the Hotel Malalhue, but it was a very pleasant stay. The staff was very accomodating and friendly. We had to leave early in the morning for the volcano climb, and they had a full breakfast spread ready for us a couple hour before the normal time for their breakfast serving. They also allowed us to store our luggage with them for the entire day.

The room was very big and comfortable, and nicely decorated. The restaurant at the hotel was convenient and very reasonably priced for hotel dining. We ate there after a full day of exploring the town, and enjoying the hot springs. The hotel is a bit of a walk from the downtown area, but in a good location.

We stayed at this hotel as a part of a tour group through Patagonia so I can't comment on the cost. The hotel was very good though. The hotel staff was very helpful and spoke some English. The lobby had 3 computers for internet use. The room was very nice and comfortable and had HBO in English as well. The food was good, not unbelieveable, but good. The breakfast had quite a good variety and was more than just a typical continental breakfast of bread, cereal, and cold cuts. The location is on the outside of town so it is about a 15-20 minute walk into the main part of town (or an inexpensive cab ride). Overall, I was very pleased with the hotel and would stay here again.

Alpine style hotel some 15 mins walk from the town centre on a busy road. We had a rather nice room at the rear of the hotel with a lovely view of the smoking Villarrica volcano, beds were comfortable, no chair, light coloured curtains - bring your flight eyeshades, if you like a dark room. Breakfast was fine & the staff were very friendly, but when asked about a bus into the centre - they did not suggest either a shared taxi or a "collectico" which were available.

There were 2 problems with the hotel -

Noise from the main road and also from an unmade road running down the side of the hotel (which also created dust) and lack of sound insulation between bedrooms - you really don't want to hear your next door neighbour visit the bathroom during the night.

Lack of seating; in the lounge, there were a few chairs but also 3 free internet connections - usually being used by 2 children (from the hotel?). It would have ben nice if there had been some comfortable seats on the grassed area behind the hotel with suitable shading for guests to use.

The walk into town was reasonbly well lit in the evening - but you may wish to bring a torch.

We hired a bike from a firm recommended by the hotel and that proved enjoyable - there is a good bycycle lane on the opposite side of the road to the hotel.

For meals, we had 2 fish dinners at La Grilla, which is considered "the" best fish restaurant, despite it's name. We also went to the poplar Urugaryan parrillado - just past La Grilla also on Fresia street for our steak meal, I can highly recommed both.

Whether I would choose this hotel again - would be dependant on the alternatives. We were late booking and Pucon was heaving with people and nearly grid locked with traffic in the evening, may be out of high season things would be quieter.