I stayed at the Santa Grand when visiting the National University of Singapore during January 2012 - across Chinese New Year.
Reading some of the reviews on here, I feared the worse, but I didn't think it bad at all. In Europe it would easily pass as a 3* hotel. It wasn't cheap - $143++ per night normally, with a $20 or so surcharge for Chinese New Year, and I haven't really compared it for value for money with other places.
The good:
* the place is very clean, and my room was well-serviced each day
* the room was well-appointed, with most of the amenities you'd expect in a 4* hotel
* free wi-fi, worked well
* good bus service right outside the door, if you want the bus - 5 mins journey to the MRT
* 24-hour reception desk (I think)
* good-sized 7-11 nearby (not the tiny one right outside; go around the corner), and some local restauants, if that's your style (not mine).
Neutral:
* the hotel is well-located for NUS, or presumably for other West Coast business places; otherwise rather out of the way
* breakfast was just about adequate
* the room wasn't large, but I've stayed in smaller places
Bad:
* there was a certain 'cheap' feel about the check in/out process (only condescendingly not charging for early check-in, suggesting I leave the card-key at reception when going out, to avoid a $30 lost card charge, having the maid check the room before I could check out?!)
* noisy fridge in my room
* 'wet room' bathroom - difficult to avoid wet feet after shower; drain gurgled constantly (tip: put two towels over it to muffle the sound)
- Santa Grand Hotel Singapore
