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Hilton Singapore – reviews, photos

4.5 of 5
581 Orchard Road, Singapore SG 238883, Singapore
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Hilton Singapore
Ranked #26 of 265 hotels in Singapore
4.0 of 5 stars 609 Reviews
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609 reviews from our community

What travellers say about this hotel
  • Very good(26)
  • Executive Lounge(25)
  • Great location(19)
  • Breakfast buffet(15)
  • Orchard Rd(12)
  • Room service(8)
  • Pool area(6)
  • Next time(6)
  • Staff were friendly(3)
Traveller rating
    246
    253
    82
    23
    5
Only show reviews for Family (97) | Couples (167) | Business (186)
Date Rating
Chicago
Top Contributor
68 reviews 68 reviews
Reviews in 52 cities Reviews in 52 cities
130 helpful votes 130 helpful votes
“Better than your average Hilton”
4 of 5 stars Reviewed 4 February 2012

Hilton Singapore is located on a very busy section of Orchard road, and a 10 minute walk from the St Regis (a hotel that I really like) as well as the Hyatt (Scotts road) and Marriott (Orchard Road) the Orchard Road MTR (subway) station.

Getting here: A taxi from Changi Singapore airport is only about SIN $25 (~USD 20) unless you arrive late and there is a 50% surcharge after midnight. It is only about a 20 minute ride in. The MTR (subway) is a lot less expensive and will drop you off at Orchard Road station which is a 5 – 10 minute walk to the hotel, but will take longer than a taxi.

This hotel has fairly large rooms and updated furnishings and carpet in the rooms. The bed is very comfortable and after a bit of jet lag it feels great. The bathrooms are small, probably due to the age of the building.

The hotel is on a busy section of Orchard road and there are lots of restaurants and shops within easy walking distance. It is a good alternative to the St Regis hotel which I think is a nicer and more posh hotel, but given the price gap between the Hilton and St Regis it was impossible to justify the St Regis on this trip. If the prices are the same, or close, I would take the St Regis every time.

The executive lounge is located on the 22nd floor, and breakfast is more limited than the full breakfast down on lobby level. The lounge has very good hours from 06:30 to 23:00 daily.

The one complaint that I have is the last two visits I have had rooms that face Orchard Road and there is a deadly combination of jet lag and street noise. I was on the 18th floor this time, and even on the 22nd floor executive lounge, you can hear the street noise. It isn’t horrible, but I have to wonder if better windows would help. As an alternative, ask for a room that doesn’t face Orchard road, especially if you are a light sleeper.

Nicer than your “typical” non-Asian Hilton hotel, the staff delivers solid and respectable service levels.

Room Tip: Try to get a room that does NOT face Orchard Road - Jet lag and street noise is not a good mix.
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ordflyer about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
7 February 2012
Dear ordflyer,

Thank you for your review of Hilton Singapore, we are delighted that the hotel and our service met your expectations.

We sincerely apologise for the inconvenience caused by the external sound from the street and will ensure that you are allocated a room according to your preference on your next visit.

Thanks again for your feedback and we look forward to welcoming you back soon.

Yours sincerely,
Alain Mahillon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Excellent service, clean room”
4 of 5 stars Reviewed 2 February 2012

Standard Hilton experience with above average service. Some carpets starting to look tired. Great Orchard Road location. Can't go wrong here.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask tencjedd about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
7 February 2012
Dear tencjedd,

We are delighted that your stay with us left you with a positive impression. We very much appreciate your feedback on our service and rooms.

Thank you for your review and we look forward to welcoming you back in the future.

Yours sincerely,
Alain Mahillon
General Manager
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Hong Kong
Senior Contributor
26 reviews 26 reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Stay on the Club Floor with Balcony”
4 of 5 stars Reviewed 2 February 2012

Decent location for Singapore, for all those shoppers; yet not in the middle of the mayhem of Orchard Rd. Old Hotel, one of those Hilton's built throughout Asia during the late 70's early 80's although they have in the last few years renovated the rooms. Unfortunately not much they can do with the bathrooms and they are still tiny! If you stay here, pay the difference and book the Club floor, it is well worth it; that is if you like your free drinks and nibbles in the evening; also take note like most hotels in the world, the windows in the rooms do not open; HOWEVER there is one set of rooms on the Club Floor with balconies and they are worth paying for; you have a bigger room and can escape the locked in feel of hotels.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask oznick about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
7 February 2012
Dear oznick,

Thank you for reviewing Hilton Singapore, we are pleased to know that you appreciate our Excecutive floor, especially our Executive Plus rooms.

We look forward to welcoming you back on your next visit.

Yours sincerely,
Alain Mahillon
General Manager
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Kitty Hawk, North Carolina
Senior Contributor
34 reviews 34 reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“GREAT HOTEL AND GREAT LOCATION”
5 of 5 stars Reviewed 30 January 2012

In my case this hotel lived up to it's name. We have never stayed at this property before, we have always stayed down on the other end of Orchard Rd. which tends to have cheaper hotels, cheaper shops and cheaper places to eat. However the room rate at the Hilton was great so we decided to change hotels and we were not disappointed we were able to find numerous places to eat and shop that were reasonably priced. We would stay at this Hilton hotel again. The room was great and the staff was the best of the best. I will say like all Hilton hotels the mini-bar and room service have prices that are 3 times higher than they are outside the hotel, if Hilton would just be reasonable they would sell more products in house, no one likes to be taken advantage of, management just doesn't get it.....

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by CAPTRON83 for Singapore
Ask CAPTRON83 about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
3 February 2012
Dear CAPTRON83

It is a pleasure knowing that Hilton Singapore met your expectations. Thank you for staying with us and for your compliments to the team.

We appreciate your feedback and will review our mini bar selection and offering.

Thank you for your review and we look forward to welcoming you back in the future.

Yours sincerely,
Alain Mahillon
General Manager
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Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Impressed!”
4 of 5 stars Reviewed 26 January 2012

At first I thought this will be just another old Hilton hotel, since I booked this hotel merely for the location. So I was expecting a worn out shabby room, but the minute I stepped into the room I could say that the room actually exceed my expectations. Nice carpetting, sharp interior, clean, just-the-right-size and good lighting. Another thing I love is the amneties, full range of Crabtree and Evelyn. I also tried out their room service: chocolate cake for dessert (heavenly), Chinese breakfast set and also Japanese breakfast set, I think both are value for money! Other facilities like pool and gym is so-so, but yes, it was nice to have a rooftop view of Orchard from the pool. The service is the good-old Hilton fashion that I adore: helpful door men, friendly house keeping, very good room service, easy check-in and check-out process. I would actually give a five star if it weren't for the noise on Friday night, I could hear club-beats blasted on top bass from 10 or 11pm through 1am.

Room Tip: Make sure the receptionist give you a room away from the noise, expecially near the weekend.
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by theprincessw for Singapore
Ask theprincessw about Hilton Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSingapore, General Manager at Hilton Singapore, responded to this review
30 January 2012
Dear theprincessw,

It is a pleasure to know that our room, amenities and in-room dining exceeded your expectations. Thank you for all your valuable feedback.

We have taken note of your comments regarding the inconvenience from the street. My team will ensure compliance with your specific room request on your next stay in Hilton Singapore.

Once again, thank you for your review and we look forward to welcoming you back in the future.

Yours sincerely,
Alain Mahillon
General Manager
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Additional Information about Hilton Singapore

  • Hilton International Singapore
  • Singapore Hilton International
  • Singapore Hilton
Address: 581 Orchard Road, Singapore SG 238883, Singapore
Price range (per night):* INR14,062 - 37,239

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