An awesomw hotel that I could find no fault with.
The rooms are of good size, the breakfast was OK , check in and out were dealt with quickly and efficiently and the location is unbeatable.

We were given a free upgrade to a family suite as we had booked on a triple room sharing basis. The facilities were clean, the service good and well worth every cent.

Would we stay there again, YES YES YES

this hotel was pretty expensive per night the reception staff were lovely but once you get further into the hotel you can see it needs renovating.. beds and pillows were sumptuous..
charges to make tea in own bedroom $3 !!! a bit too far I thought. the breakfast was basic for the western traveller although they did cater for all nationalities, maybe that was a mistake. the dining room staff were a bit abrupt.

Location just great, at the beginning of Orchard Road so it was not so crowded. About 5-10 minutes to Orchard MRT. Starbucks & Coffee Bean just in front of the hotel, 24 hrs Mc Donalds & Wendy's within short walk. Our superior room was very clean and quite spacious although it looks a bit tired. There's a two seated and 1 seated sofa with coffee table too, it's very nice to relax our feet and enjoy a cup of coffee in that sofa. The bath room was very clean too, but the toilet has no bidet nor jetwasher.
The only complaint was the air condition too cold, although we set it at 30 celcius degree and we lower the fan speed.
Overall we love this hotel, staff were great and polite, check in & check out process very fast & efficient.

This is not a hotel I would ever choose to stay in myself, but I tagged along with my husband for a recent one-night stay (since we live in Kuala Lumpur) and his secretary booked him into this hotel as it's within walking distance to his branch office. The hotel reminded me of a Mainland China business hotel from the mid-80s, with a few more upgrades. The hotel is in a great location for shopping/being downtown Singapore/Orchard Road, but I would have preferred so many other 4/5 star hotels...this is much closer to what I'd consider a 3-star local business hotel. The lobby was neither cozy nor inviting but it was functional so it is what it is. Checking in took forever (almsot half an hour once my husband was attended to...we had no luggage and he had pre-booked the room--which was guaranteed but somehow not available upon check in; I will give the management credit as we were "upgraded" to a Club room....which did allow for free internet, Club access/breakfast, etc.). My husband booked a smoking room and even his upgrade was on a non-smoking floor (but there was an outdoor balcony (with ashtray--non-smoking room?!). The room, again, was functional but nothing special for the price (then again, all Singapore hotels are outrageous....yet, it was still quite high for the calibre of this hotel). I will say that the duvet and pillows were excellent and inviting (...as good as in any five-star and made sleeping very comfortable. I had the opportunity to settle into the bed for a nap, but it was absolutely impossible (even with earplugs) as it was soooo noisy. Granted, it was 2pm and there is no guarantee of quiet during work hours, but the room was so poorly soundproofed that I could hear absolutely anyone/everyone passing the room, the elevator coming/going, noise from above, and even the vibration of guest room doors opening/shutting. I gave up on the nap.) I decided to do some strolling and had a destination in mind (Club Street/An Xiang Hill area...fabulous little boutiques, restaurants/bars and next to Chinatown...so much fun and I highly recommend this area if you have a couple hours to kill, then drinks/dinner in the area), so I asked the concierge to show me the area on a map. I was quite surprised that they had to look it up and didn't know the area (they did know Chinatown but neither of the streets I mentioned...) but they were kind and found the location efficiently. A huge problem on the other hand, is that the hotel doesn't have a "guest" line for taxis so I had to wait in line with people just coming into the hotel to catch a taxi...I waited for 40 minutes for a taxi (I actually saw two different groups walk in from off the street to get in line while I was still at the concierge)...I highly suggest that the hotel gives their paying guests preference for their taxi queue (easily done with just a couple of signs and showing your room card). The porters were wonderful though and it's such a thankless job to have to keep rushing out to find taxis for hotel guests; kudos to them for their kindness. As for the pool, I looked out at it from the window and it was not inviting. Certainly large enough for swimming but it's located on a rooftop with sterile surroundings; you can get sun on it, but it would not be a place I'd want to curl up with a good book for hours; for the standard of the hotel though, nice enough. One look at the too-basic gym and I decided to wait til I got back home to work out the following day. One look at the breakfast offered in the Club room the next morning, and I decided to wait until my return to Kuala Lumpur to eat (catering more to Asian breakfast cuisine). All in all, sufficiently clean and well located to stay if solely working and in/out of the hotel....not a hotel I'd want to spend any quality holiday time though (but I assume that's not the purpose of the hotel either....great for bus tour groups and business people who just need a clean/adequate room for a few nights).