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Grand Park City Hall – reviews, photos

4.0 of 5
10 Coleman Street, Singapore 179809, Singapore (Formerly Grand Plaza Parkroyal)
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Grand Park City Hall
Ranked #40 of 265 hotels in Singapore
4.0 of 5 stars 467 Reviews
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467 reviews from our community

What travellers say about this hotel
  • Clarke Quay(13)
  • Very good(10)
  • Friendly and helpful(9)
  • Star hotel(8)
  • Great location(5)
  • Swimming pool(4)
  • Mrt station(4)
  • Club floor(4)
  • Club room(3)
  • Very nice(3)
Traveller rating
    155
    204
    75
    15
    18
Only show reviews for Family (60) | Couples (155) | Business (136)
Date Rating
Colombo, Sri Lanka
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nice hotel”
3 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

Very friendly and helpful staff in the lobby and reception, the location is just right not too busy or quite. You could find everything you need by walking distance.

The only negative impact is the breakfast restaurant, the staff does not attend to you and you are left asking everyone where you can sit. Not much of a choice at the breakfast buffet, the service and food quality could be improved.

The room is clean but needs refurbishment, it looks very tired and old! The room service food and service was great.

A nice hotel to stay for a short shopping break and not worry about the facilities.

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask DPSun about Grand Park City Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCH Executive Office, Manager at Grand Park City Hall, responded to this review
16 February 2012
Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore and for taking the time to share your feedback.

We were very disappointed to read your review of the breakfast menu and service. We apologise for the poor service rendered at the restaurant. We are pleased to share with you that our Executive Chef is looking into improving the menu spread and quality. As for the guest rooms, we are in the midst of refurbishing them floor by floor and our target of completion is mid June. We trust that you will enjoy our amenities and service at your next stay with us.

We are glad that you had enjoyed the services rendered by the lobby and reception staff. We sincerely hope to welcome you back again.

Warmest regards,

Michelle Wong
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
7 helpful votes 7 helpful votes
“Grand Park Hotel - Grand Holiday Experience”
5 of 5 stars Reviewed 1 February 2012
7
people found this review helpful

The Grand Park is a hotel which promotes friendliness, warmth and professionalism. A home away from home without any of the chores of homelife. The staff, inclusive of welcome desk, concierge, dining room and administration, are professional, welcoming and have excellent interpersonal skills. The newly decorated deluxe rooms, within which we stayed, have the added bonus of a walk-in shower, which beats the climb over the bath situation which is common place in all hotels. The buffet breakfast is a place to be. The variety of culinary dishes which encompass a multicultural menu is excellent. Second to none! The Grand Park Hotel is in a central location, with easy access to MRT, Bus Services and Taxis. I highly recommend the Grand Park for all holiday makers. It will now be our hotel of choice when holidaying in Singapore.

Room Tip: Corner rooms have walk in showers, 4 drawer storage and a walk in robe.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Toni B about Grand Park City Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCH Executive Office, Manager at Grand Park City Hall, responded to this review
3 February 2012
Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore.

We are pleased to learn that our hotel has exceeded your expectations and that you were happy with the accommodation and breakfast. We are also glad that you have enjoyed the services rendered by our staff members who deliver service from the heart. It is our desire to ensure that all our guests feel at home at Grand Park City Hall, making it a home away from home. We are delighted that you and your family feel at home at our hotel.

We are encouraged by your compliments and will continue to strive for excellent service to our guests. It is our pleasure to be able to serve you and your family and we hope to continue to provide you excellent service on your holiday trips to Singapore.

Warmest regards,

Michelle Wong
Executive Assistant Manager
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Cairo, Egypt
Senior Contributor
23 reviews 23 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Friendly& helpful”
4 of 5 stars Reviewed 28 January 2012

Very nice hotel great location near City Hall MRT, the hotel staff are very friendly & helpful. Restaurant is very good , the bar as well with a piano & singer are very good. Pool & warm water jacuzzi are really nice , my kids like it very much..overall its a great hotel , we will stay there again for sure.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by manasr408 for Singapore
Ask manasr408 about Grand Park City Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCH Executive Office, Manager at Grand Park City Hall, responded to this review
1 February 2012
Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore.

We are pleased to learn that you and your family had enjoyed the facilities and services at our hotel. We will continue to give our best service to our guests and look forward to welcoming all of you again in the near future.

Warmest regards,

Michelle Wong
Executive Assistant Manager
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London
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
“Rising Hotel Group”
4 of 5 stars Reviewed 27 January 2012

Never had we before booked a room with this Park Hotel Group, but the Chinese New Year limited leftover choices for our late booking drove us to this option. But we had the luck of the dragon and got a really nice newly renovated room allocated by very friendly front desk staff. The location is very central with everything around you at your doorstep. We especially enjoyed the rather small looking pool, which had two hidden treasures in the very green and lush views towards Canning Fort Hill and secondly a hidden and green outdoor Jacuzzi. All in all Singapore efficiency at its best.

Room Tip: Ask for the 7th floor with newly renovated rooms.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Shimao about Grand Park City Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCH Executive Office, Manager at Grand Park City Hall, responded to this review
1 February 2012
Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay amongst the ‘limited leftover choices’ during your recent visit to Singapore.

We are pleased to learn that you have not regretted this late booking and have enjoyed the facilities and services rendered by our staff members. We will continue to give our best service to our guests and look forward to serving you again on your next trip.

Warmest regards,

Michelle Wong
Executive Assistant Manager
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Melaka, Malaysia
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Convenient located hotel.”
4 of 5 stars Reviewed 27 January 2012

The City Hall MRT is just a short walk away. which makes this hotel one of the most centrally located to most corners of Singapore by MRT or bus. However for night life, a short cab ride will be needed to prevent one from breaking into sweat! Generally a good hotel, but do not hope for any thing too much for views.

  • Stayed April 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by cochleartraveller for Singapore
Ask cochleartraveller about Grand Park City Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCH Executive Office, Manager at Grand Park City Hall, responded to this review
1 February 2012
Dear Valued Guest,

Thank you for selecting Grand Park City Hall as your preferred choice of stay during your recent visit to Singapore.

We are pleased to learn that you are generally satisfied during your stay at our hotel. Thank you for giving us the opportunity to serve you and hope to welcome you back again whenever you are in Singapore.

Warmest regards,

Michelle Wong
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Grand Park City Hall

  • Grand Park City Hall Singapore
  • Grand Plaza Park Hotel Singapore
  • Grand Plaza Singapore
  • Grand Plaza Hotel Singapore
  • Grand Plaza Park Royal Singapore
Address: 10 Coleman Street, Singapore 179809, Singapore (Formerly Grand Plaza Parkroyal)
Price range (per night):* INR10,449 - 17,285

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