Stayed here for 8 days and was kind of disappointed with the reception on the last day; didn't quite expect one of the staff to be rude. too many rules, not flexible.

My experience here was dismal. I arrived in Singapore by a 5a.m. flight. The Fraser Place shuttle picked me up from the airport. But when we arrived at the hotel at 5.30a.m., the hotel was shut down, the front doors were locked, there was nobody at the reception, and I had nowhere to go. Luckily, the driver kept ringing the hotel reception phone, and after about 20 minutes a sleepy eyed man walked to the door, drowsily opened it and checked me in. Later that morning when I asked him about why the wired broadband connection in my room was not working, he kept saying “wireless”, “wireless”, as though he didn’t understand or speak English.

If you have any important business to do in your hotel room here, forget about it. Every other day, the internet connection keeps going off. Yes, the hotel management will apologize to you about it, and if you make too much of a fuss, they’ll even send you a box of chocolates. But the internet interruptions will go on- not just for a few minutes, but for hours, sometimes the entire day! Not a place to stay if you're a professional on a business or work assignment.

Yes, the location here is superb. It's bang on Robertson Quay. Clarke Quay is close by. Boat Quay is not far away. But, since the restaurants downstairs are always busy and noisy, and drunk people are always watching soccer downstairs and shouting and cheering loudly, you never get any sleep or any work done. People are constantly shouting and cheering downstairs- the noise is deafeningly loud, and there’s no peace in the room from 11p.m. to 3a.m. on most days. I could not sleep most nights, without a sleeping tablet.

Personally, I would recommend staying at the Sail for those of you who work at ORQ or downtown- it’s more prestigious in Singapore to be living here, just as expensive (perhaps less expensive at Sail), and frankly, all the good places are only 5 minutes away from there. Fraser Place is a sorry blip on the map and doesn't compare in terms either of prestige or quality of service.

P.S. I googled Fraser Place yesterday, and these links need to be seen by anyone who wants to live at Fraser Place: http://www.youtube.com/watch?v=VBKXeePzqug , http://www.youtube.com/watch?v=gJ7oCjE4sbI , http://www.youtube.com/watch?v=Ehe1V1dM01s [they’re authentic because I recognize the hotel cleaning lady]

I don't agree that all the positive opinions here are manufactured. But some definitely are. This place does not deserve four stars!

Frankly, this place is a sad place to stay in, besides the location. Most of the posts here seem to be manufactured by the people working here or something. There are insects everywhere. The air conditioning never works. The food in the Hub is awful, and you pay too much for it. You can't use the pool table after 9 because they're afraid your kids will ruin it. Of course, your kids can swim in the pool after hours, because what do they care if your kids drown? Two thumbs down for this crummy place. Try staying at the Ritz Carlton - much better, and as expensive.

The hotel staff are unwilling to help out with anything, and they have only rules, rules and more rules. I had a friend living here for a few months and his wife met with an accident here. Forget apologizing, the management of Fraser Place didn't even give them a glass of water or a box of chocolates to say sorry!

My husband and I checked into Fraser Place Singapore in February 2011 after staying in Fraser Suites Singapore for over 8 years. We are frequent travelers with very high standards, but I must say that the service at Fraser exceeds all expectations. From the housekeepers and technicians to the front-liners and higher management, the passion to please is unmistakably there. If the toaster or any appliance happens to malfunction, they will replace it immediately without the need for follow-up. Buffet breakfast (Monday to Friday except public holidays) is adequate. They have daily maid service Monday to Saturday - keeping the place immaculately clean. The housekeepers are very courteous and friendly as are the shuttle bus drivers (they have hourly shuttle service to the main points of the city). Throughout our long stay, we have felt we were among family.

The rooms in Fraser Place are spacious and exude a homey feel. It has a Mediterranean character. The apartment is fully equipped. Location-wise, you couldn't ask for more. It is right in the center of Robertson Walk (close to the central business district) where good restaurants abound. There is a supermarket and shopping mall across, and two medical clinics, spa and other amenities within the complex. The swimming pool is well maintained and looks lovely especially at night. We rented the poolside veranda for a dinner event, and all our guests loved the ambience.

What I like most about Fraser Place is the friendliness of the staff and how responsive they all are to our needs and sometimes whims. As this property is very popular, it is not easy to find a vacancy, especially for short-term stays. So if you chance to secure a booking, consider it your good fortune to be in this wonderful people-oriented environment.