It was better sweet the second time back to Singapore. It did not take us long to decide where to stay. With its location to shopping and restaurants it was ideal for us to spend our 4 days vacation in Orchard Hotel Singapore.

Our room was a deluxe in the Claymore wing, 12th floor, for a one-week stay:

The pluses:
The check-in adn check-out was efficient.
Our room was renovated, quite, decent size, not a particular view. The pool/gym area is nice, clean with towels/ showers/lockers.
The breakfast was ample.
The concierges were so helpful (Fariq)
The Internet in Business center is free and useful.
You are entitled to use pool/hospitality room (Shower,...) after checkout.
Proximity to a supermarket and drugstore (from the back door)
Proximity to Esmirada restaurant shoppiong centers (Isetan at Shaw house), Ion orchard and Orchard MRT.
Free shuttle to Sentosa every half-hour (passport to be shown)


The minuses:
The service is a little bit weak. The wet towels/toileteries/teabags were not replaced completely, the bathrobes were not replaced after the second day.
No tourist info/booklet in the room
Not enough drawers in the room for clothes
No choice of teabag, boiling water, hot milk, different cheese (other than cheddar) at breakfast
The child check-in (ask Alfred), was in-efficient, No special welcome, each piece (Teddy, icecream, bath robe, ...) arriving at intervals after several phone follow-ups.
Child play room has NO toys and is a 2m*3m room, certainly not entertaining
No music/kids satellite channels
Some suspicious activity goes on by some guests (probably due to proximity to the Red Orchard towers building), which has to be discouraged in some way by the management.

Honestly, after I'd read some of the review I have no high expectation from this hotel. But what I experience was better. Yes. the hotel building is quite old but the design is not that bad. Location is near MRT Subway, Orchard station and surrounded by malls and cafes and you only need to cross the street to get to Hard Rock Cafe Singapore. The staffs are friendly and very helpful, and the important thing (for me) is free wifi around lobby and in my room. I booked this hotel via internet and everything is smooth from the beginning I check in until my last stay. Since I booked Suite room, I have access to Executive lounge at 17th Floor just opposite of my room. They serve breakfast here, but the variety of foods is not as much as in the restaurant near lobby. The service here is superb and less crowded, so I prefer to have my breakfast at executive lounge. The room is huge with living rooms, dining room, toilet, bed room and bath room. very clean and well decorated. I almost give this hotel five stars when I notice the negative side. The first day, I went back to the hotel around 9 pm and I found that several young girls with heavy make up and mini dress standing or just walking by around one block from the hotel. They seems tried to get attention from others especially men. This is very unconvertable for me and of course if you are traveling with children this is not a good neighborhood
Overall, I will recommend this hotel to my friends and definitely will stay at this hotel the next time I visit Singapore.

We stayed at the Orchard Hotel whilst we were transiting through Singapore. At check in we were greeted by a friendly and competent staff member who kindly upgraded us. She also made sure all our devices had wifi coupons, something other hotels usually wait for the guest to request.

Our room was very small, however the bathroom and in particular the shower was amazing; one of the best I've seen. For a buffet, breakfast had great variety, was fresh and most importantly tasted great.

The hotel held our bags for the day after check out; free of charge. Considering the hotel's location, this is great value for money in Singapore.