Dear Frineds ,
I have stayed at this hotel from 22nd January 2012 till 27th January 2012 .
This is very funny hotel with respect to a nornal common traveller , as well as to a high-end traveller who is looking for class & perfection .
I will summarise my funniest experiance which i have got in this hotel :-
1. Like many other guys , my day start with reading newspaper with a cup of tea . But i could not get any newspaper from hotel . When i enquired on the first day , i got very stupid response from room service as " They provide news paper only to the guests who book their rooms dirctly with them . Since i had booked my room through travel agent , i was not supposed to get any news paper " . Further , they advised me to purchase the newspaper from 7/11 shop which is across the road . The lady at reception also duly informed me that the newspaper costs only 90 cents , so i should purchase one , if i am not able to survive without it , and she hanged up the phone afterwards . Needless to say , i purchased the newspaper everyday afterwards.
2. This is probably the only hotel in the world where the calls to reception , room service , and even calls to duty manager's number gets un-answered . Believe me , they simply do not pick up the phone at all to listen to the customer !! ......What an attitude in hospitality industry !
3. There is no free internet connection provided to the guests .
4. There are four lifts in the hotel , but they are not synchronised . So at times when you push the call button , all four lifts will come to your floor simultenously , and at times , none will come at all . If you have to attend some event or tour package , pls add minimum 20 minutes in your waiting time , for the lift see-saw game .
5. There is a indian restaurent at 5th floor & a chinese restaurent at 3rd floor , but none of them are attached with the hotel . So , if you order anything for room service ( And if you are lucky enough that your phone call is answered ) , than you have to pay additiponal charges .
6. The Breakfast & lunch menu is same everyday . Either there is no intensional veriation by management , or their sheff simply doesn't know how to cook other things .
7. The rooms and interior decorations are pathetic . And the attached bathroom is too small. The carpet gives the feeling of the era of 1700 B.C. , when carpets were first invented !
8. People at reception behave as if they are giving alms to customer . No Smile , No Sorry , No Thanx kind of at all . Very uncultured staff , i must say !!
Few Good Things :-
1. Despite all issues , quality & taste of food was good in both restaruents .
2. Hotel is centrally located
3. Mr. Ravi , who is the owner of 7/11 Shop across the rood is very nice & helpful man . He is unknowlingly helping this pathetic hotel , by helping the customers who manage to reach him .
All the points mentioned above are based on my very recent personal experiance . If there is any clarification required , pls feel free to contact me on amitnsrivastav@rediffmail.com.
Thanx & Best Regards
Amit
Room Tip: No need to book room in this hotel , if you are looking for value for your money .
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 February 2012
Dear Mr Amit,
Thank you for your valuable feedback on the various customer touch points.
We apologize for the cold service you had encountered at the reception. Our operator and front office team have been briefed on the finer points of guest services. Inadvertently some calls go unanswered during the peak hours. We are reviewing how we could improve in this aspect.
Indeed some of our rooms require refurbishment and we have plans to refresh them within the year. Our lift provider Hitachi had been contacted to look into the synchronizing of our lifts, especially during the busy periods.
We understand your disappointment in your recent stay with us and you had brought up points which we could have done much better. My colleague Cheryl will be contacting you for a chat.
Yours sincerely,
Chew Yun Meng
General Manager
Landmark Village Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC