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Amara Singapore Hotel – reviews, photos

4.0 of 5
165 Tanjong Pagar Road, Singapore 088539, Singapore
Hotel amenities
Amara Singapore Hotel
Amara Singapore Hotel
Amara Singapore Hotel
Amara Singapore Hotel
Amara Singapore Hotel
Amara Singapore Hotel
Ranked #78 of 265 hotels in Singapore
3.5 of 5 stars 232 Reviews
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232 reviews from our community

What travellers say about this hotel
  • Free internet(6)
  • Room service(4)
  • Swimming pool(4)
  • Very good(4)
  • Tanjong pagar MRT(4)
  • Small shopping(3)
Traveller rating
    56
    98
    51
    16
    11
Only show reviews for Family (19) | Couples (45) | Business (82)
Date Rating
Toowoomba, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Average Hotel, Overpriced”
4 of 5 stars Reviewed 14 February 2012

Stayed for a week at the Amara on business. This was my company's preferred hotel, due to it's proximity to the office. Having worked and lived in Singapore for this company, wondered about the choice, knowing the price. Better deals to be had in Singapore for sure. Check in was fine, but after waiting 15 minutes in my room for my bag to be delivered, went down and got it myself. Good job I did, because they had the wrong room number on the tag anyway. Room was adequate and clean, bed was very good, usual hard Asian style which I don't mind. Bathroom sink was missing the stopper, broken off some time ago, which was an inviting trap to lose jewellery, toiletry items, small children in. One day my towell actually had holes in it, it was that worn. And my usual gripe for people that read my reviews, failure to replace the tea bags I had used in the morning. How hard can it be, see 2 used tea bags, surmise that they will require replacing.
Breakfast is good, included in the exhorbitant price, as was internet, but hard to get a table if you were there after 7:30, If the hotel is full, they should open up to the eatery on the other side for table space. Knowing my way around Singapore, the location is good, five minute walk to MRT, then you are 10 minutes from anywhere.
Note that throughout the hotel they promote the Czech Microbrewery, in lifts, in hotel guide etc., even saying they are the only hotel with a microbrewey in it. Went for dinner there one night, but when I went to have it put on my room, was told they are not part of the hotel. If you eat there, and the food and beer is good, make sure you have cash if your credit card is not Visa or Mastercard.
Check out was efficient, but in usual style, I was pointed to the total amount and asked to sign. Requesting to examine the detail resulted in a dirty look. Of course the price per room quosted excludes ++ of 27%, which would come as a shock to Australians where VAT, GST etc, is always included in the quoted price. Finally, why don't hotels ask if you have an Airline Card you want points credited to when checking in or out? It was an early check out, and I forgot, Having spent nearly $3000 Singapore dollars there, would have appreciated those pints on one of my cards.
There are 2 new hotels being constructed in the area. Maybe this may force prices down.

Room Tip: If you dont need internet or breakfast in the hotel, opt out of that package. Plenty of Singapore ea...
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  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Forecaster255340 about Amara Singapore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managemt-Amara-Sing, Manager at Amara Singapore Hotel, responded to this review
15 February 2012
Dear Forecaster255340,

Thank your taking your time to rate us and allowing us to look and improve in areas where it needs improve our service standards to you and other guests.

As for room prices it depends on the corporate rates offered to your company and also the occupancy in our hotel and in general the whole of Singapore.

We are looking into the highlighted service issues and regret the unfortunate service lapses you have encountered. They will be addressed accordingly to satisfy all our guests needs as best as we can.

Thank you!

Best Regards
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kl
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Please compare the rates first!!!!”
3 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Please compare your rates first before you make the booking.
Especially booking with agoda.com which stated that they having the best rates. Actually, i had been booking with agoda.com for so long time. But just recently i noticed that actually they were not having the best rates, once i tried to compare with others. Finally, i found that the rate given in the agoda.com was not worth it as the rates for agoda.com was excluded breakfast, without wi-fi and standard room. The hotel rates which provided by hotel itself is just a little bit higher, included breakfast for 2, free wi-fi and executive room. Further, on the process in booking, i noticed that the agoda.com was failure to disclose the actual packages which caused confusion on the consumers. Therefore, i had also made several complaints to them in calls and emails. However, they just keep ignoring and muddle through. So better check properly the packages and rates.

Room Tip: Better compare your rates and packages first.
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask mk t about Amara Singapore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managemt-Amara-Sing, Manager at Amara Singapore Hotel, responded to this review
15 February 2012
Dear mk t,

Thank you for your valubale feedback in terms of service and pricing.

We are look ino the mattter and assure you we are looking into improving service standards and provide more value added offerings to delight our guests during their stay.

Best Regards
The Management
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Mumbai, India
Senior Contributor
29 reviews 29 reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
“Not value for money”
3 of 5 stars Reviewed 9 February 2012
3
people found this review helpful

Stayed here for 3 nights in January 2012
The hotel location is away from the centre of the city and happening places.
Near to the Tanjong pagar MRT.
The entire staff except one lady at the reception,who seemingly is the team leader,as she behaved was unpleasant.Was very loud and behaving in an nature intimidating manner.

Similar to most of the things in Singapore,this one is quite an expensive hotel with ni value for money offered.
So called corporate discounted room cost me 349 SGD per night inclusive on taxes without any breakfast.
For the price you pay,it is not worth the money.
Otherwise,on other parts it is OK in terms of cleanliness and amenities.

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rajeshnaik21 about Amara Singapore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managemt-Amara-Sing, Manager at Amara Singapore Hotel, responded to this review
15 February 2012
Dear rajeshnaik21,

Thank you for taking your time to review our hotel. We appreciate it as it helps us improve our service standards and assists us in training and retraining of our staff.

We are investigating the manner and will coach and counsel the staff who's behavior.

Neverthelss, we look forward to welcoming you back soon!

Best Regards
The Management
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Manila, Philippines
1 review
1 helpful vote 1 helpful vote
“Been a happy regular guest for the past 5 years but service needs improvement and consistency”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

I've always stayed in Amara for my business trips since 2006, and generally I am satisfied with the overall experience. I've grown to know some of the staff members, and it's always pleasant to be greeted by a smile from familiar faces, some already addressing me by my name (like Mr. Amin, Santi, Trina). For a frequent traveler like me, it makes every trip less stressful and more memorable whenever you stay at a hotel that makes you feel closer to home. However, I have noticed that over the years, service has deteriorated. While the front desk staff has been consistently courteous and warm, the room service staff, particularly the lady who always answers to take orders, lacks courtesy, always in a hurry and quite moody (sometimes she is flexible with tiny special requests, and sometimes she is not and won't budge). The old cleaning lady is also quite abrasive; once even taking my room key card out of the slot while i was away, and taking it with her! I understand the need to eco-save, but for me, I have always wanted to come back to a cool room, especially after a long and hard day at work. I did not like it that she got the key and took it away just like that. Lastly, I hope the hotel can also evaluate and improve its in-room dining presentation. I noticed that some dishes that I would regularly order, are not presented in a consistent manner. There are days when it is nicely put together, and there are days when, for the same dish, it doesn't have some of the usual add-on like jam, bread on the side, etc. When you're a regular guest, you easily notice these things and feel shortchanged when what you used to get is much better than what you're getting now.

I stay in Amara not only because it's right across my office, but because I've learned to make my stay comfortable and easy here already. However, if these disappointing things continue to show, I guess I will re-think it next time, and maybe choose to stay elsewhere, even if I have to pay extra for cab fare everyday.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Maria Jessica B about Amara Singapore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managemt-Amara-Sing, Manager at Amara Singapore Hotel, responded to this review
15 February 2012
Thank you for your faithful patronage over the last 6 years. It is always good to receive constant feedback on how to improve on our service standards. We are looking into the highlighed issues mentioned and will review them accordingly.

Thank you for taking your time to review us and we definitely look forward to receiving you again with improvements made to your stay.

The Management
Amara Singapore
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mumbai
Senior Contributor
32 reviews 32 reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“ideally located business hotel but relatively poor service”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This was my third stay in this hotel in last one year; but alas this time I was disappointed. Although the hotel is conveniently located, but the quality of service has deteriorated over the period. The rooms are equipped below expectation and the staff is average.

Room Tip: Rooms on higher floors could be less disturbing.
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask charoos about Amara Singapore Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managemt-Amara-Sing, Manager at Amara Singapore Hotel, responded to this review
1 February 2012
Dear charoos,

Thank you for your feedback.

We have shared your feedback with the respective departments. Your comments will help us to continuously monitor and upgrade our quality of service.

We love to hear from you and invite you to email to us at singapore@amarahotels.com to allow us to extend our regrets and ensure that your next visit with us will prove to be a significantly better experience.

Yours Sincerely,
The Management
Amara Hotels & Resorts
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Additional Information about Amara Singapore Hotel

  • Singapore Amara Hotel
  • Amara Hotel Singapore
Address: 165 Tanjong Pagar Road, Singapore 088539, Singapore
Price range (per night):* INR9,504 - 16,674

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