Overall, this hotel earns its keep as a 5 star hotel. The locals call it a 6 star hotel. I would agree, except for two things. I'm going to talk about these two things at length here, but really it's a great hotel. It has possibly the best bed I've ever slept in, and the sun room window in my room was incredible (Tower Wing section).

(1) The shower temperature does not remain steady. It fluctuates fairly wildly, especially during peak showering hours, but all during the day as well. This forces you to take a much cooler shower rather than risk being burnt.

(2) The air-conditioning works great, until about 3/4 of the way through the night, when it continues to blow air but it is no longer cool. You have to get up, remove your keycard, and stick it back in, to reset the room and have it blow cool air. It only happens in the middle of the night so I was unable to re-create the problem for hotel staff.

One last thing, that I shouldn't really complain about, but will... They really really REALLY want to clean your hotel room every day, and don't take "private" for an answer. This is not unusual for a high class hotel, but it annoys the heck out of me anyways.

Although I have visited Singapore dozens of times over the years, I have tended to stay in the City Hall area of the city (Raffles, InterContinental, Mandarin Oriental, Conrad). Shangri La is a bit out-on-a-limb compared with these hotels in one sense, but there's a fair amount of life at the other end of Orchard Road and the location adds maybe five minutes to the journey time to CBD compared with those other hotels. It's just a short walk to Emerald Hill which has some nice bars & nightlife. Plus of course you're much closer to the shopping in Orchard Road than you would be at City Hall. Not that I like to shop.....

The hotel is quite grand - the night I arrived there was a big function going on, with Lambourghini, Ferrari and Porsche sports-cars stacked up outside the hotel entrance and many glamorous people arriving.

Arrival was as good as I'd hope for a luxury hotel, with my bags lifted swiftly from cab, tagged and taken to my room while I was escorted to reception and checked in. Friendly and efficient.

Room was nice, with decent desk. Comfortable bed.

I don't remember eating any meals in the hotel.

Choose this hotel as it seemed like a tropical oasis in the hustle and bustle of the city and were not disappointed. The gardens are amazing, as is the swimming pool. The staff were friendly and helpful. We had complementary breakfast which was very good. The selection was amazing. It was perfectly placed for Orchard Road and was close to buses and trains (approx 5 mins walk away). However, if you didn't want to walk there was a complementary shuttle. Will definately stay here again when in Singapore.

My husband and two friends are newly retired. We chose Singapore to celebrate. The hotel experience was ideal. We chose the Executive Floor, as in other Shangri La's, well worth it for the service. The food was all round excellent, for breakfast alternating with the Blu and the Line, throughout the day snacks and canapes in the evening in the Horizon Lounge. Occasionally the service was confused or slow, juggling the numbers with the staff available, example evening cocktails, but when concern shown the staff were immediately willing to put things right. So no big grouch! The swimming pool and lush tropical gardens were very pleasant. Lobby and door staff most helpful and courteous. Overall we enjoyed staying there and would happily return.

There are lots of interesting night time venues. Marina, Clarkes Quay, Chinatown, Boat Quay. Singapore is a place you feel safe in. Daytime must see... The Botanical Gardens.. so good we made two trips during our stay. Awesome Orchid Gardens!