I'm a big fan of Four Seasons hotels and was eagerly anticipating my stay at the FS Singapore - especially with all the glowing reviews here on the TA and other sites. I stayed for 4 days, and whilst on the whole the hotel was good, I don't think it was Four Seasons good as there were quite a few inconsistencies during our stay;

1) Warm Welcome - To me this is very important. However, the greeting at the door or by bell services ranged from over the top to non-existent. When we arrived from the airport, there was absolutely no greeting from the bell man or the door man - and they simply asked how many bags we had and it was not until we reached the reception desk where we were actually greeted properly. Other times after our morning stroll, we were offered cold towels and iced water by the bell man....big inconsistencies! As a contract, occassionally we would take cabs to the Hilton and walk back up to the FS, and the Hilton welcome was on point every time.

2) We were travelling with my 4-month old daughter and whilst the baby amenities were generally of a high standard, I was a bit surprised by the bottle warmer and sterilizer provided by the hotel - dirty and old. We returned it back to housekeeping.

3) Bedsheet (Topsheet) had two small holes in it. Not a big deal for me - but is it really up to FS Standards?

4) Breakfast - Some of the reviews talk about how great the breakfast buffet is at the FS. I'm sorry, but i've had much better breakfasts elsewhere. Whilst the quality of the food was good, the variety was non-existent. Service also ranged from mediocre, to exceptionally warm.

On the whole, I think FS Sin is a comfortable property and very good value for a FS. However, when compared to other FS's (HK, Bali, even BKK) i think it misses the mark. Whether it's the best service in Singapore, I'm yet to be convinced - service is about consistency and providing choices - and whilst there were definitely moments where we had exemplary service, it was definitely outnumbered by the lackluster moments.

It was our first time in a Four Seasons - we expected the moon and I think we almost got it. Best parts were
1. The quiet feel of luxury as you walk in to the lobby.
2. Plush corridors
3. Amazingly comfortable beds (had heard so much about them)
4. The bathrooms are beautiful, and the amenites are by L'Occitane (heaven!)
5. Huge flat screen tv
6.Prompt roomservice
7.Location - an easy walk to the start of Orchard St shopping
Could be better:
1. Room was a little too small specially as we had kids with us
2. Breakfast choice was a little dissapointing - though they did try and find choclate cereal for the kids from the kitchen
3. The Maitre D lady on duty for breakfast looked cranky and inhospitable.
A pleasant 2 night stay - but did I expect a bit more from a Four Seasons.........??

This hotel meets or exceeds every expectation for a five-star hotel anywhere in the world. .

Being a tourist I was pleased with the easy access to Orchard Road and once construction is complete, even easier to get in the MRT subway system.

Other hotels should study the Four Seasons to see how to get it right on every level.

Our adjoining suites on the 18th Floor provided us with comfort and amenities that we were looking for. The decor of the rooms is old but not dated; where old money meets techno savvy; classy but not over bearing, modern but discreet.
The pool, gym,and sauna areas are well serviced and maintained.
Staff assistance is attentive and thorough.
We wouldn't recommend this hotel just for its great location; an oasis of calm in a main strip of shopping chaos; but also for the its thoughtful, relaxing beauty.