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Sheraton Towers Singapore – reviews, photos

4.5 of 5
39 Scotts Road, Singapore 228230, Singapore
Hotel amenities
Sheraton Towers Singapore
Sheraton Towers Singapore
Sheraton Towers Singapore
Sheraton Towers Singapore
Sheraton Towers Singapore
Sheraton Towers Singapore
Ranked #80 of 265 hotels in Singapore
3.5 of 5 stars 341 Reviews
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341 reviews from our community

What travellers say about this hotel
  • Very nice(8)
  • Would not recommend(5)
  • Orchard Rd(5)
  • Mrt station(5)
  • Rooms are clean(4)
  • Business trip(4)
  • Newton Food(3)
  • Executive Lounge(3)
Traveller rating
    60
    130
    92
    42
    17
Only show reviews for Family (37) | Couples (64) | Business (138)
Date Rating
Mustihaveone
Senior Contributor
35 reviews 35 reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
“Solid option on the periphery of CBD”
4 of 5 stars Reviewed 11 February 2012

I have stay-cationed a couple of times at this Starwood property using my points and cash. It is an oldish property but I request - and was granted - the renovated rooms which were nice, spacious and offer good views. I turned down an upgrade to the "cabana" suites near the pool which need a LOT of refurbishing and look a bit dated and dinghy. There is considerable noise during the day time due to renovations, so if you are planning to be in the hotel then watch out and ask for a room far from the noise. If you are on business or out sightseeing the whole day then this is moot.

The location is good and bad - depends on your perspective. It is very close to CBD and if you are here on business or pleasure, and willing to take the train, it is close to the Newston MRT (subway) which will get you into the CBD areas of Raffles Place and Marina Bay hassle free. Taxis are of course another option. This means it is in a slightly quieter part of town but close to the 'action'. If you like shopping, or a hotel set amidst a more active area with malls, pubs, restaurants, food courts and the like, this is not for you - although all those will be accessible through a short cab ride. The dining options walkable from the hotel are limited in terms of restaurants (and also a bit pricey) but it is ALSO close to the Newton hawker center, which has good - if touristy - food offerings.

I did not use the gym, but had a view of the pool which seemed decent enough.

If you plan to hang around the room a bit, please note that the TV options are dismal - the poorest offering I have seen, with only free to air and some international news and entertainment channels like CNN, BBC, Asie Monde, Deutsche Welle, Arirang and Australian network. If you have young ones and want HBO Family or any other mainstream choices, tough luck. This part of course was unfortunate for a stay-cationer like me interested in staying in the room and chilling out much of the time.

Service staff is pleasant enough. Overall, a decently priced Starwood property that will suit a certain profile of traveller who wants to be mostly out during the day, has limited TV preferences and is willing to be just a bit out of the main shopping and CBD area but with the option of getting there relatively quickly.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
16 March 2012
Thank you for sharing a detailed review on your recent stay at Sheraton Towers Singapore. We are truly pleased to know that you have always enjoyed your accommodation in our newly renovated rooms. I do apologized for the noise due to our refurbishment works, and do hope you pardon us this time. We will ensure that all noise is kept to the minimal. It is great to hear that you are satisfied with the proximity to the many points of interests from the hotel. Singapore is indeed a food and shopping paradise!

We have taken a good note with regards to your comments on our TV channel options. We will ensure that your feedback will be considered in our next program review. Nevertheless, thank you for staying with us and we look forward to a return visit in the future.
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Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Good location old hotel”
3 of 5 stars Reviewed 10 February 2012

The hotel is near to some shopping malls and Newton Food Centre. The Newton MRT station is just 5 minutes walk.

But when we first get the hotel room, one of the corner of the bathtub was broken. How can a hotel can let guests to use a broken bathtub, it is too dangerous and not hygienic.

Then we go to the front desk and requested to change the room.

Two bottled water is included in the room rate. The breakfast is good with lots of food (Chinese, Japanese and western etc) to choose.

Room Tip: Rooms with swimming pool view is nice
See more room tips
  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask mann_mm about Sheraton Towers Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
27 February 2012
Thank you for sharing your comments on your recent stay at Sheraton Towers Singapore. We have always placed top priority for our guests’ safety, therefore we are truly apologetic for an unpleasant experience. Please do be assured that I have noted on this and expedite on the necessary measures. Thank you again for staying with us. We look forward to welcoming you back to the hotel soon.
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India
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Average hotel.maintenance is poor”
3 of 5 stars Reviewed 6 February 2012 via mobile

Plumbing and air conditioning is poor.There is a strange smell in the corridors. The swimming pool is pathetic with no service at the pool side. The breakfast is below average.location is good but only for shopping.we moved out after three days and stayed at a hotel in Clark quay.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
27 February 2012
Thank you for your review. We have taken note on your feedback and would continue to strive for improvements. I would like to take this opportunity to inform you that our hotel is undergoing refurbishment for our guestroom with new amenities. We truly hope that you will give us another opportunity to welcome you back to experience our newly refurbished rooms.
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Wanganui, New Zealand
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Good stay”
4 of 5 stars Reviewed 2 February 2012

Thoroughly enjoyed staying in this hotel. We were initially given the wrong key cards to access the rooms. This was quickly rectified though. We were also told at check-in that we had adjoining rooms, but found it was only adjacent rooms. Upon questioning this we were told they had no adjoining rooms available. This was not a major issue but we should not have been given the wrong information from the start. The rooms were spacious and neat. Staff were friendly and helpful. The hotel and grounds are lovely but nothing spectacular. Location is very good and easily accessible.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask VeronaB about Sheraton Towers Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
19 February 2012
Thank you for your feedback. We are glad that you have enjoyed your stay at Sheraton Towers Singapore. We apologized for any inconvenience caused in assigning the room type of your choice. We have taken heed and will ensure that such circumstances will not occur again. Thank you once again and we look forward to welcoming you back to the hotel.
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Beijing, China
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Great Experience at the Sheraton Towers in Singapore”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This is our third stay at the hotel, and this was a fabulous experience again. Amazing service and the staff is really friendly, from doorman, to receptionist, housekeeper and F&B staff. The gym is perfectly equipped, and the outdoor pool is not only pleasant, but great for swimming as well as play. Location of the hotel is very convenient, close to Orchard Street, and short taxi distance to all Singapore attractions. Rooms are quite comfortable overall. We were only going to stay one night, but decided to extend another two, and the staff was really helpful in the process.

Room Tip: Rooms are either view on Scotts Road or the swimming pool. Swimming pool view rooms seem quieter, bu...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ming_Travels about Sheraton Towers Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review
19 February 2012
Thank you for your generous comments. We are truly delighted that you had a fabulous stay at Sheraton Towers Singapore. We are glad that our products and services have met your expectations. Do let me know on your next visit and we will ensure that your stay will be as enjoyable. See you soon.
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Additional Information about Sheraton Towers Singapore

  • Sheraton Hotel Singapore
  • Sheraton Singapore
  • Singapore Sheraton
Address: 39 Scotts Road, Singapore 228230, Singapore
Price range (per night):* INR13,061 - 22,176

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