The rooms were incredibly spacious, with comfortable large bed and a big bathroom. Staff were OK, they were efficient but lacked the welcoming touches often found in large hotels. While the rack rate was high, last minute specials are very affordable. They offer free airport shuttles and have several eateries on site.
There is a mall across the road and easy access to public transport.
Room Tip: Make sure to check for last minute specials. The food is average (even in the expensive Chinese rest...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
Dear Guest,
Thank you for taking the time to write your review on Grand Mercure Roxy Singapore.
We are delighted to know you have enjoyed your stay with us; and were satisfied with our rooms. Our hotel is conveniently located within close proximity to the Changi Airport, East Coast Park, town, places of interest, fantastic eateries and many more. In addition to the Parkway Parade Shopping Centre across the road, a new I12 Katong Shopping Centre has just opened behind our hotel. In your future visits, you may like to consider exploring it to enjoy more retail stores, eateries and their brand new movie theatre screening the latest blockbuster movies. When it comes to shopping, eating and cultural experience, this area definitely has one of the best options in Singapore.
Getting around Singapore is a breeze as public transportation is easily accessible from our hotel. In addition, our complimentary shuttle services to and from the Changi Airport and Paya Lebar MRT Station helped to ease the travelling. With effect since mid-December 2011, we are also providing complimentary shuttle services to Marina Bay, Esplanade and ION Orchard during the weekends and public holidays at 10am, 11am and 12pm.
It is with much regret that we did not meet your desired level of service during your recent stay with us. Thank you for sharing your experience with us so that we can review and improve our processes to provide a better service experience for our guests.
At the Grand Mercure Roxy Singapore Hotel, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you again for sharing your experience and recommending us. We really look forward to seeing you again during your next visit to Singapore.
Kind regards,
Dominique A. Albero
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
