I felt cheated and tricked! I spent about 22 thousand Pesos for a two nights stay accommodation that i thought was a 5 star hotel. I was convinced by a travel agent (my aunt's travel agent) that it is located either at station 1 or station 2. I was also told that the accommodation comes with 2 bedrooms with breakfast worth 600 pesos per person and that we will only have to add a few hundred pesos per child. Also, the package included pick up and drop off from and to the airport. I imagined a 5 star accommodation situated in between station 1 and 2, so i was more than willing to pay that much. However when we arrived, I was feeling confused after walking 10 to 15minutes to the hotel. I didn't think an expensive hotel would be that far. The neighbouring surrounding didn't look like the boracay i imagined. Upon arrival i asked where we were. I was told by the receptionist that we were in station three. I got even more confused cause it was not the hotel advertised to me. The receptionist told me a complete different story. I quickly called the travel agent who arranged our accommodation. Since it was our first time in Boracay, there were a lot of things i didn't know about the place. When I told my agent that there was some kinda of a mix up that we were brought in Station 3, she quickly changed her tone of voice and pretended as if she didnt know anything and told me to direct my concerns to the hotel admin manager in Manila. I attempted to speak to the manager but she refused to speak to me. After hours of trying to get my money back, the management of the hotel was unwilling to return even at least half of what i paid. They talked about policies which were never presented to me at the beginning. No matter how much i fought for a refund there was nothing i can do because they already have my payment and signature. Then adding insult to injury, the distance to everywhere else was a long way away. Imagine walking for hours to get a decent meal. It was terrible! I didn't go to boracay to lose weight, I was there to enjoy the place and not have all the trouble to find a good restaurant. Walking for the first time along the beach to find a decent inexpensive restaurant, I realized that the hotel must be so far away that even after 30 minutes, we couldn't even find a good restaurant. At this point, I thought the hotel must be right at the end of station 3. I asked other hotels or people around if they knew of Sheridan Villa Hotel. It's funny because a lot of people havent even heard of the hotel not even the locals. So here at the end of first day, i found that the hotel was indeed right at the end of station 3 were all local residents from angol live.Dragging two kids to walk so far did not help the situation at all. At the end of first day, I felt frustrated and annoyed. I wanted to move somewhere convenient for us but we were stucked in that place. I said to myself i will never stay in this hotel again. Never ever again. Firstly, there was only one room where we all squeezed in together. The expensive breakfast they offered was nowhere close to 600 pesos per person. It was not even enough for us. The breakfast arrived late that i always have to asked for it. It was as if I had to wake them up first so they can cook our breakfast.The bathroom stinks with pee. Molds in their bathroom and kitchenette. It was disgusting. They have nice furnishing but not good enough for the amount i paid. Yes the villas look nice from the outside but so does everything else in Boracay.The fact that it is at the very end of station 3, its unfair that i was charged so much for something that is only worth $1500 pesos and deceived to staying there. If i had accessed to the internet before committing to this hotel, I don't think I would have picked this hotel at all. I also found that there were a few other guests who thought that the hotel was at the high end of boracay. This is a warning to international travellers. DO NOT STAY IN THIS HOTEL. There are a lot of nice affordable hotels in Station 1 & 2 or even at the boundary of station 2 and 3.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC