The hotel is clean, comfortable, and has friendly helpful staff. Although it is situated on the main street, you wouldn't know it once inside the property. The buildings, pool, and grounds were well maintained. The buffet breakfast was good. It seems that most people ate at other restaurants for supper. We ate at the hotel's restaurant several nights and found the meals to be delicious and very reasonably priced. Some restaurants would have charged triple for what we ate and would have been noisy.
If you have made reservations for the hotel's shuttle service to pick you up from the airport in Caticlan, make sure you call the hotel the day before you arrive to remind them. Even though we booked this service and had written confirmation, we were left sitting on a bench at the airport in Caticlan waiting for our ride. Apparently, the person who handled the booking was in Manila, and never bothered informing the staff in Boracay. Once the hotel guide arrived 1 1/2 hours later, we were seamlessly transported from the airport to the ferry and ferry to the hotel. We could have traveled to the hotel on our own, but I am certain that people would have tried to overcharge us along the way.
The hotel is located about five minutes from the beach which isn't a problem during the day. The access road to the beach is unlit. Be prepared to dodge motorized tricycles, bicycles, and vans in the dark. I wouldn't recommend that women walk alone along this road at night.
One thing that baffled me is that the staff had their Christmas party at the hotel, complete with LOUD music, until 11:30 pm. Even with the windows and doors of our cabana closed, the noise was unbearable. As the hotel has an open court area (where the pool is), all the hotel guests were exposed to the noise. What were the staff thinking?? A total lack of judgement. If I had made so much noise, I would have been thrown out of the hotel. They insulted the very people who pay their wages. I complained to the front desk and received an apology, but no compensation.
I would recommend this place, but when you book ask if the staff are planning to throw any parties first. Also, if you booked the shuttle service, call them the day before to confirm.
- Best Western Boracay
- Boracay Best Western
