A place that doesn't live up to the venue. Spot is nice, beachfront is nice, happy hour is good. Wifi is really poor, bar staff is less than friendly and our room wasn't cleaned once during the stay. Sur next door looks cleaner, more pleasant just from the window.

We stayed in a super de luxe beachfront room. The room was nice. We had our own private veranda. My only issue was the bathroom. The water pressure was bad. The water would flow then suddenly nothing comes out. It might take you a while to finish your shower. The bathroom drain was not working properly. It took forever to drain the water after your shower. They only provided bath towels. When I called to ask for a face towels, they said that they didn't have any. They advertised as having a pool but the pool looks like a pond with dirty water. When we arrived, the pool was under maintenance. They were re-painting the sides. The pool was not drained during the maintenance. We saw paint residues mixing with the pool water. After 2 days, they re-opened the pool without changing the water. Eww

Plus point: Courteous staff and good location
Minus points: Low water pressure and poor bathroom drain, dirty pool

Our initial stay was good, our room was comfortable. Staff was nice. The problem started on our check-out. We advised front desk staff the day before our check-out that we wanted our breakfast served by 6:30am since we were checking out 7am to make it for our flight at 9:10am. We also informed them that we wanted our transfer to be at 7am and that we want to settle our incidentals since we have already pre-paid our rooms

On our check-out date, 6:30am came and went and still no breakfast. We had to call them twice before our food arrived at 6:40am. When I went to the front desk to ask about our bill, they could not find it and I was informed that they had to look for it first. We also found out that no transfers was arranged for us. They had to make last minute arrangements and we were able to leave the resort at around 7:40am. Needless to say we were not able to make it to our flight and we had to pay for new tickets which cost 4x the amount of our previous airfare.

It was a very bad experience for us and when we informed the manager about what happened to us, he did not even bother to reply to our complaint. We were not even asking for compensation, we just wanted him to acknowledge the irresponsibility of his staff which resulted to our horrendous experience.

Next time, I will just stay on a resort that will take care of us from check-in to check-out.

Service here was good, except for at the very beginning of out stay. The check out time at this hotel in 2:00pm but when we arrived at around 2:30, the previous occupants of our room were still there. We waited for around 30 min, and got fed up so we ate lunch. When we got back, we finally got to go to our room. It was very nice for its price.

The rest of our stay was great!

Only complaint is that the hotel is in need of some outdoor remodeling.