- Poor Service from the Receptionist ...They dont really know well the place.

-Noisy busy streets,hard to sleep at night. Because it's right on the main road.

- Bad location,takes 5-10 mins walk to the beach.

- Poor set meal breakfast.

-Dirty useless swimming pool. It's designed only for small people.

- Poor customer service.

Right after we checked-in and seen the rooms, immediately we decided to transfer to another hotel,we only stayed here for 2 night then we moved to beach front hotels in station 2. Really hard to sleep at night with all the horns and tricycles.

Ok, From Manila arrival you take the Air Philippines flight to Borocay. After that you need to take a short ferry to the island. Once you get outside the terminal, there are folk willing to take you in the tricycle for a fee but if you’re travelling light then the ferry is only a 5 minute walk from the local airport, so easy.
You have to go to three windows for three tickets for the ferry/tax/environmental tax. Then onto the ferry (an experience crossing the gangplank and not for the fainthearted) and finally onto the island. Another tricycle ride for 15 mins brings you to the hotel by a very busy road. The hotel is built like a courtyard and exacerbates the noises from the road. This is a problem for those wanting peace and quiet. The first room we were given was next to both the reception and where breakfast is served. There was no safe in the room. We changed after 4 hours as the noise was terrible from the road. Fortunately someone had moved out on the second floor further away from the road and whilst the noise level was better, it was still noisy. Don’t know how they could call these ‘Deluxe rooms’. Reception staff were very friendly and there was free internet available. Breakfasts were a set menu thing but not a problem to ask for more toast if required. No coffee making facilities. Good location for the beach and the many eating establishments, Very noisy with the music if you opted for a hotel by the beach. Good getaway but you get what you pay for. Return was spoilt (again) by Air Philippines who telephoned us to be at the airport an hour earlier then cancelled the flight once we arrived. Was bussed 60km to a place up North for a later flight (if we’d chosen this airport in the first place, the flight was cheaper). Double exit tax from this airport. The big downer for the short break was the insecurity of the local flight…thank goodness we didn’t have a connection though others being redirected did.

Nice boutique hotel and lovely breakfast BUT location beside main road. Never silence! Pool on 3rd floor useless, no chairs and dirty. Try instead cheaper hotel along the beach!