"Poor" rating based in the context that this is a 4-star property pretending to be 5-star. It isn't up to 5-star standard any more. And...
I've stayed at the Park Lane many times over past 12 years - but won't be back because:
1) I was allocated a room under the floor that's currently being renovated. Despite repeated assurances that work wouldn't start til 11am on Sat & no work on Sun, i was woken by loud construction work at 8.15am on Sat & Sun. I was offered an alternative room, but only on a Smoking floor (noise or smoke? I chose noise...)
2) The rooms are tired - no way that they're up to 5-star standard. I think i was sleeping on the same mattress that i'd used 12 years ago. Carpets grubby also.
3) Internet prices are a joke - Rp175,000 (US$20) for 24 hrs or Rp100,000 for 1 hour. Note this is USAGE time, not ELAPSED time. I wasn't informed re this difference. So i only used 2 hrs of my 24hr allowance.
On a positive note, staff are very friendly. But at times ineffective. More than once i had to call Housekeeping twice to get stuff done.
And finally, though no fault of the hotel, Casablanca Road is currently being upgraded. Traffic is hugely disrupted. Make sure you allow plenty of time if you need to use it.
- Park Lane Hotel Jakarta
- Park Lane Jakarta
