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The Park Lane Jakarta – reviews, photos

4.0 of 5
Jalan Casablanca at Kuningan, Jakarta 12870, Indonesia
Hotel amenities
The Park Lane Jakarta
The Park Lane Jakarta
The Park Lane Jakarta
The Park Lane Jakarta
The Park Lane Jakarta
The Park Lane Jakarta
Ranked #43 of 208 hotels in Jakarta
3.5 of 5 stars 105 Reviews
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105 reviews from our community

    Trip type
Traveller rating
    22
    55
    18
    6
    4
Date Rating
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
“Disappointed”
2 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

"Poor" rating based in the context that this is a 4-star property pretending to be 5-star. It isn't up to 5-star standard any more. And...

I've stayed at the Park Lane many times over past 12 years - but won't be back because:

1) I was allocated a room under the floor that's currently being renovated. Despite repeated assurances that work wouldn't start til 11am on Sat & no work on Sun, i was woken by loud construction work at 8.15am on Sat & Sun. I was offered an alternative room, but only on a Smoking floor (noise or smoke? I chose noise...)

2) The rooms are tired - no way that they're up to 5-star standard. I think i was sleeping on the same mattress that i'd used 12 years ago. Carpets grubby also.

3) Internet prices are a joke - Rp175,000 (US$20) for 24 hrs or Rp100,000 for 1 hour. Note this is USAGE time, not ELAPSED time. I wasn't informed re this difference. So i only used 2 hrs of my 24hr allowance.

On a positive note, staff are very friendly. But at times ineffective. More than once i had to call Housekeeping twice to get stuff done.

And finally, though no fault of the hotel, Casablanca Road is currently being upgraded. Traffic is hugely disrupted. Make sure you allow plenty of time if you need to use it.

Room Tip: Choose a Pool View room - to avoid wake-up call from the neighbouring Mosque Avoid floors below ref...
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  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Manila
Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“For business only”
3 of 5 stars Reviewed 27 January 2012

All amenities are in the room. Comfortable bed though you can feel it a bit worn out. A little bit too soft for me. Reception is efficient and easy to talk to. Staff are friendly and quick to respond to housekeeping calls. Breakfast is excellent with adequate choices - all that are usual for a breakfast buffet in a restaurant in Asia are there. Hotel would have been perfect if it was located better (it is surrounded by Muslim and Catholic cemeteries) and nearer to the city. Anyway, if you are in Jakarta for business, it is most suitable. Jakarta is not a walking city anyway so if you have car service, it won't be a problem. If you want everything in walking distance, that is unlikely but you can select a hotel in the city near your meeting venue. Park Lane is a 30 minutes drive (due to traffic and the detours).

Room Tip: Ask for the street or the pool view.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kigali, Kigali, Rwanda
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Executive Floor is a Delight”
5 of 5 stars Reviewed 19 December 2011

On the advice of a colleage, I upgraded to the Executive Floor (16th and 17th). It basically operates as an intimate "hotel within a hotel." For the extra money (about $30), the guest receives an upgraded room, great mattresses and bedding, breakfast and evening "appetizers" and cocktails (the food is ample enough for dinner), all day coffee/tea/soft drinks, etc.Free pressing too. Best of all, service is great, and you are well taken care of by a small staff who you get to know well. Comfortable for women travelling alone.The Riva French Restaurant on the ground floor is one of Jakarta's best and good for meeting business acquaintances or friends. The only downside is that traffic is especially terrible right now with the construction of a "fly over" not far from the hotel. As a result, taxis to SCBD took an hour instead of 20-30 min.

Room Tip: Splurge for the executive floor if you can!
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Tatty, overpriced, poor location”
2 of 5 stars Reviewed 10 December 2011
1
person found this review helpful

The main problem with Park Lane is the location. It is relatively central enabling reasonable access by taxi to the CBD, but in its immediate setting it is very isolated, surrounded by roads and residential units. There are no shops/ restaurants in the immediate vicinity meaning access to basic needs has to be done via taxi, or in the exorbitant hotel restaurants.

The hotel is also very tatty around the edges. Probably once grand, it has not been well maintained, although there were some renovations occuring on one floor when I visited. The quality is not what one would expect from a hotel of this rating and price. The windows are also not soundproofed and the sound of traffic, taxi calls from the megaphone outside the lobby, etc, is constantly audible, even on a high floor.

For business travellers the services offered are pricy and inconvenient. E.g. internet access is an obscene Rp85,000 a day, and having purchased the access you can only use it (a) wired in your room or (b) wireless in the lobby (wireless access in the pool area was broken when I was there), and even then, only on the laptop you registered with. Using wifi on your smart phone will set you back an additional Rp100,000.

There are far better located, maintained and serviced hotels in Jakarta. I had planned to stay here three times over three weeks but cancelled my second two visits.

Room Tip: If you must stay here, ask for a pool view on a high floor to escape the traffic/ taxi call noises f...
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  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“Comfortable, friendly with a great pool!”
4 of 5 stars Reviewed 6 December 2011

We stayed for 3 nights and felt very comfortable. The rooms are comfortable if a gettiing a bit tired however, the service was welcoming and very friendly. Having never been to Jakarta before the staff were always ready to help with advice and directions. The pool was really lovely. The down side is that unless you are there for business it is a bit out of the way. Otherwise a very successful stay.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Park Lane Jakarta

  • Park Lane Hotel Jakarta
  • Park Lane Jakarta
Address: Jalan Casablanca at Kuningan, Jakarta 12870, Indonesia
Price range (per night):* INR6,441 - 9,186

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