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Sheraton Media Hotel And Towers – reviews, photos

3.5 of 5
Jl. Gunung Sahari 3, Jakarta 10720, Indonesia
Hotel amenities
Sheraton Media Hotel And Towers
Ranked #88 of 208 hotels in Jakarta
3.0 of 5 stars 71 Reviews
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71 reviews from our community

    Trip type
Traveller rating
    8
    19
    25
    9
    10
Date Rating
Selangor Darul Ehsan
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Re-Train, Terrible Food & Old Gym Equipments”
3 of 5 stars Reviewed 5 January 2012
7
people found this review helpful

I was in Jakarta for the first time, company arranged me to stay at Sheraton Media Hotel and Towers because company is SPG Preferred Planner.

The hotel, I supposed is the same as all other hotels in Jakarta, required security check-in before entering into the premise.

Very nice hotel, but surrounded by some slump area, ugly side of modern development.

The check in and out lobby is located on the level 2, which one is required to take a very slow lift to go and down.

I only stayed 1 night, as my meeting started on Saturday, lasted till late evening and the next day I left.

Check in process was fast.

I had dinner at the Chinese restaurant as was advised by colleague better not to dine out, to avoid food poisoning, from food hygiene. I ordered Chinese Vegetarian Fried Noodle and Lemon Chicken. The noodle tasted like instant noodle mixed with cold water. Lemon chicken tasted like an American trying to cook Chinese food, but did it badly.

I had the breakfast at the Level 6, near the pool side. The porridge served tasted like rice in a neither hot nor cold, to be precious luke warm water. There was no ground nuts to go with the porridge. The fried chicken tasted dried, almost tasteless.

The internet access as advertised on the hotel website does not come free even though available in the hotel lobby. I was told that WiFi is chargeable.
When I was leaving and heading to the lounge for the complimentary drink and requested for WiFi, I was told that I need to purchase some other drinks or food in order to have the WiFi access user name and password.

I went to the gym on Sunday morning, was surprise that the equipments are
very old. The treadmill was old, unlike the FourPoints Kuching, where I stayed last before coming to Jakarta.

I asked the front desk and help desk personnel on Sunday morning whether there is a protestant church around the hotel which I can go to. After many rounds of explaining the difference between protestant and Catholic, I was put on a cab to Gereja Katedral, which is a Catholic church, oldest in Indonesia, opposite the largest moque in Indonesia.

I then took another cab to Emmanuel Church for the sermon before heading back to the hotel. As I was explaining to the help desk personnel that I want to attend a service, maybe not many of them are Christians nor know the difference between Catholic church and protestant church.

The Sheraton is closed to Mangga Dua and another 2 more shopping malls. Seriously, there is nothing much in the malls in that area if you are thinking of shopping for local stuff such as clothing, food etc.

The trip to airport is about an hour or more.

I noticed the hotel is popular for weddings, as I can hear the speech and loud music from the room at night.

If asked whether I will stay here again, the answer is no.

There are other better hotels out there, now I know it.

Hope this short review helps.

Happy new year.

Room Tip: Ask for SPG Preferred Guest Floors - 15th & 16th.
See more room tips
  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask SamuelTan about Sheraton Media Hotel And Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Media, Manager at Sheraton Media Hotel And Towers, responded to this review
9 January 2012
Dear Mr. Samuel Tan,

My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta

Thank you for your loyalty to the Starwood Preferred Guest Program and for writing a review about your stay.

I want to apologize for the inconveniences you went through at our hotel. We truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our service including the service standard of our staff. Once again, please accept our sincere apologize for the unpleasant experience.

I personally look forward to welcoming you back and having the opportunity of better serve you.

Best Regards,

Algamar Idris
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
“Try Avoiding to stay there! It has the name of Sheraton ONLY.”
2 of 5 stars Reviewed 2 January 2012
10
people found this review helpful

In my recent stay in Jakarta, have tried all three hotels of Starwood Chain though I saw a lot of negative reviews on Sheraton Media, I give it a try.
It is the worst Sheraton Hotel I have ever seen and the worst 5 Star hotel I have ever seen too!
Here you can find out why:
When you first enter the property you will feel the discomfort of moving between two old slow elevators to reach your room no matter where your room is because the lobby is located on the 4th floor. Lobby??? I mean to say front desk because this hotel obviously has NO lobby area!
In the room you will find almost all your facilities too old and too dirty to believe you are in a Sheraton!
Bathtub is too dirty to be found OK for a bath or even a shower?!
And specially written for SPG Platinum members like me: CLUB/TOWER Lunge is a JOKE!. It is a very small area with terrible tables and chairs and dirty facilities which is almost serves nothing for you except in the Happy Hours where you can find ONE (1!!!) choice of beer (Local Bintang one) and EVEN NO WHITE WINE! I asked for it, they say they ran out of it and it will not be there anytime soon.
Need to change the Key Card because it was not working 10 times or even more! And after all, the bill was not readable because the cartridge of their printer was empty! Yes at a Sheraton Hotel! And after hearing that I am complaining and avoiding to sign an unreadable statement, they asked some other department to print it out for them.
I am so sorry to see a Sheraton being like this, because I really like Sheraton brand and Starwood family and I always stay with them everywhere.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Sina149 for Jakarta
Ask Sina149 about Sheraton Media Hotel And Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Media, Manager at Sheraton Media Hotel And Towers, responded to this review
5 January 2012
Dear Mr. Sina,

My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.

Thank you for your loyalty to the Starwood Preferred Guest Program and for writing a review about your stay.

It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. I have read your comments, we truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our service. Please be assured that every point that you mentioned in the comment card will be the focus of our immediate attention and I would like to inform you that some of our guest rooms have just been renovated and those rooms have new look and much better facilities now.

Please let me know when you plan to visit us again and I look forward to welcoming you back and having the opportunity of better serve you.

Best Regards,

Algamar Idris
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Good location but need improvement”
3 of 5 stars Reviewed 28 December 2011
5
people found this review helpful

In this holiday,I stayed here with my family.We stayed here cause its location,which near with the shopping area..The cleanliness was very poor,especially the carpet,and uncomfortable bed and also its sound..because it's already old..I think the management hotel need to plan for maintenance budget every several years..to fulfill the customer's expectation.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask chrysantha about Sheraton Media Hotel And Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Media, Manager at Sheraton Media Hotel And Towers, responded to this review
3 January 2012
Dear Ms. Chrysantha,

My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.

Thank you for staying with the Sheraton Media Hotel & Towers during your recent visit to Jakarta.

I have read your comments, we truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our service. Please be assured that every point that you mentioned in the comment card will be the focus of our immediate attention and I would like to inform you that some of our guest rooms have just been renovated and those rooms have new look and much better facilities now.

Please let me know when you plan to visit us again and I look forward to welcoming you back and having the opportunity of better serve you.

Best Regards,

Algamar Idris
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Senior Contributor
41 reviews 41 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Excotic Hotel in The Heart of Jakarta's Business Area”
4 of 5 stars Reviewed 24 December 2011

The location of the hotel is very strategic, near to Mangga Dua Area, Ancol, and Jakarta International Expo. The design is very unique with the theme of Indonesia's traditional (Javanese) style.
The service is good and the room is spacey enough for us. Most recomended if you are looking for a good quality hotel near those areas.

  • Stayed January 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 31 more reviews by Ade H for Jakarta
Ask Ade H about Sheraton Media Hotel And Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Media, Manager at Sheraton Media Hotel And Towers, responded to this review
3 January 2012
Dear Ade H,

My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.

Thank you for writing a review about your stay.

We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels.

Please let me know when you plan to visit us again and I look forward to welcoming you back and having the opportunity of better serve you.

Best Regards,

Algamar Idris
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kupang
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Doesn't deserve to be 5 star”
3 of 5 stars Reviewed 20 December 2011
7
people found this review helpful

Do not expect the usual 5 star Sheraton standard! This hotel is old and desperately needs renovation. Got assigned to SPG Floor, with breakfast and late-checkout, still didn't meet our expectation. If you want a Sheraton experience, you won't get it here. You still get Sheraton amenities, from stationary to bathroom products, even the bed. But the room is just too old and doesn't seem to be properly maintained. I notice stains on the bedsheets! Well, take the Sheraton name out, then this this hotel is OK. Its conveniently close to ITC Mangga Dua and the price is quite good value for money. You get what you pay for, just don't expect a Sheraton stay.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Lindy196 for Jakarta
Ask Lindy196 about Sheraton Media Hotel And Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Media, Manager at Sheraton Media Hotel And Towers, responded to this review
3 January 2012
Dear Lindy,

My Name is Algamar Idris, Executive Assistant Manager of Sheraton Media Hotel & Towers Jakarta.

Thank you for your loyalty to the Starwood Preferred Guest Program and for writing a review about your stay.

It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. We truly value your constructive comments, as we believe that they would help us to continually monitor and upgrade the quality of our service standard.

I personally look forward to welcoming you back and having the opportunity of better serve you.

Best Regards,

Algamar Idris
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Media Hotel And Towers

  • Sheraton Media Hotel
  • Sheraton Jakarta
  • Jakarta Sheraton
Address: Jl. Gunung Sahari 3, Jakarta 10720, Indonesia
Price range (per night):* INR4,817 - 8,289

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