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Mandarin Oriental, Jakarta – reviews, photos

5.0 of 5
Jalan M.H. Thamrin | PO Box 3392, Jakarta 10310, Indonesia
Hotel amenities
Mandarin Oriental, Jakarta
Ranked #1 of 208 hotels in Jakarta
4.5 of 5 stars 170 Reviews
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170 reviews from our community

What travellers say about this hotel
  • Very good(8)
  • Mo Bar(6)
  • Best hotel(5)
  • Grand Indonesia(5)
  • Friendly and helpful(4)
  • Flat screen TV(3)
  • Club room(3)
  • High level(3)
  • Swimming pool(3)
Traveller rating
    132
    33
    2
    2
    1
Only show reviews for Family (11) | Couples (21) | Business (111)
Date Rating
South Lake Tahoe, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Wonderful hospitality and facilities”
5 of 5 stars Reviewed 11 February 2012

Arriving late at night after long flights, it was a pleasure to arrive at the Mandarin. A warm welcome by hotel staff, calm background music and orange/ginger-scented cool air greeted me on the way to a lovely, spacious room overlooking the city. More soft music in here, bed turned down and soft towels, a robe and slippers upon exiting the marble rain shower set the stage for good night's sleep on a very comfortable bed. The rooms were quiet even with the busy traffic below. Morning workouts in the gym and attending the yoga classes by the pool were great way to start the day. All of the amenities offered by the Club were well worth the price - delicious breakfasts, wi-fi access in room and club, meeting room for our team, and handy afternoon tea/evening hors d'oeuvres. Staff throughout the hotel were very gracious with sincere greetings and kind assistance whenever requested. Check-in/out was easy and fast. Silver Bird taxis on-site were clean, comfortable, safe and helpful in getting around town. A mall is directly across the street for ATMs/shopping/food, although navigating there on foot can be a little challenging with traffic and limited crossings. The Mandarin was a great place to meet with colleagues and get work done, while also finding time for some exercise and good meals.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AquaMadre about Mandarin Oriental, Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Warm welcome, quality and great value”
5 of 5 stars Reviewed 10 February 2012

I was just impressed! No complaints.

It seemed that everyone in the hotel knew our names. Impressive when we would walk down to breakfast and they would welcome us by name! We traveled with our 5-month old and all the staff played with her, and made it very easy to have her with us at breakfast.

We were upgraded, so I am not sure what size room we ended up with, but the bed was amazing, the bathroom with sunken bathtub and shower was exquisite.

I was able to get a massage one of the days there and it was exactly what I needed! A 30-minute scrub and 60 minute massage all for about $40US!

We tried the Chinese Restaurant, the French restaurant, room service and the breakfast buffet. Amazing. Great value.

We booked our taxi through the hotel which was then through Silver Bird taxi service. Perfect.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Beachbunnykk about Mandarin Oriental, Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“love it”
5 of 5 stars Reviewed 9 February 2012

Everything is just perfect apart from that it is in Jakarta.

  • Stayed June 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask YingyingZ about Mandarin Oriental, Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Top property, had a lovely stay during business trip”
5 of 5 stars Reviewed 7 February 2012

This is such a luxurious property - and while slightly over what my company's top allowable price, I paid extra to stay there. The rooms were amazing, food (especially breakfast) was amazing. The restaurants are a bit pricey, but it is a luxury hotel. Everyone knew my name without me even telling them, which I could never sort out, but it was appreciated all the same. Very friendly staff and were willing to help, even when I left my glasses in the room after check out. The bar was a bit naff - looked like it hadn't been updated since the 80s, but was enjoyable enough. Hope I get to stay here again one day.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask regutraveler about Mandarin Oriental, Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent for Jakarta”
5 of 5 stars Reviewed 1 February 2012

I have now stayed in the Mandarin Oriental Jakarta twice. Once in Dec 2011 and again in January 2012 - on both occasions for one night only. As I have only stayed for a single night on each occasion, I have not used all the facilities such as the pool. However, I would note simply that they look in excellent condition. The rooms are excellent. On my first occasion I was upgraded to suite which was every bit Mandarin!! The second occasion I stayed in a deluxe room which, although smaller, was still MORE than ample for my stay. The bed was incredibly comfortable and I love the "night light" facility which meant finding the WC during the night didn't involve bumping into anything!

The service from staff was excellent on both occasions - attentive and fast.

The breakfast was good (but not incredible) and catered to a mix of western and asia tastes. I ordered poached eggs which came perfectly cooked, so I can't really complain!

All in all, an excellent experience and will probably continue to stay there when I am next in Jakarta.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mancontour about Mandarin Oriental, Jakarta
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Additional Information about Mandarin Oriental, Jakarta

  • Mandarin Oriental Jakarta
  • Mandarin Jakarta
  • Jakarta Mandarin
  • Jakarta Mandarin Oriental
Address: Jalan M.H. Thamrin | PO Box 3392, Jakarta 10310, Indonesia
Price range (per night):* INR12,322 - 15,459

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