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Ibis Jakarta Mangga Dua Hotel – reviews, photos

3.0 of 5
Jalan Pangeran Jayakarta 73, Jakarta 10730, Indonesia
Hotel amenities
Ibis Jakarta Mangga Dua Hotel
Ranked #86 of 208 hotels in Jakarta
3.0 of 5 stars 199 Reviews
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199 reviews from our community

    Trip type
Traveller rating
    10
    77
    67
    31
    14
Date Rating
Groningen
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Terrible chaos at reception!”
1 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

I have been in this hotel before, and that worked out good. This time however, reception was in terrible disorder. ROoms could not be made available fast although we had valid reservations, payment was in complete disarray due to failing equipment. Even when we were in the taxi to hurry to the airport there was confusion about my payment that I certainly made hours before - it could have cost us our flight! I NEVER GO TO THIS HOTEL AGAIN!! I do not blame the desk persons, they did their best, but had to deal with too low equipage and failing computers.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akmal Maulana, Revenue Analyst and E-commerce at Ibis Jakarta Mangga Dua Hotel, responded to this review
6 February 2012
Thank you for taking time to share your comments with us.

First of all, on behalf of Ibis Jakarta Mangga Dua, please accept my deepest apologies for the inconvenience you were caused during your stay with us.

It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.

kindly rest assured that additional training will be given to all our staff to avoid those kind of incidents in the future form happening again.

It was unfortunate that such an incidents occur during your stay with us. we hope that it will not deter you from choosing to stay at Ibis Jakarta Mangga Dua in the future.

we are looking forward to seeing you again in our hotel, may you are planning to stay again in the future feel free to contact me directly and I will try to arrange you a better situation next time as you may perceived.

Thank you

Best Regard,

Akmal Maulana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“Terrible”
2 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

I opted for this hotel based on my experience with other ibis properties around the world. My friend and I arrived here after a long flight to meet two unfriendly check in staff who could barely speak English, after our difficult introduction we were shown to our rooms which had stained bed sheets, non functioning a/c, dirty bathrooms and towels. The restaurant had no many options and the food was late and unpalatable even though we tried local cuisine. We found better food on the streets near the hotel. Though we had paid for three nights we checked out the very next day.

  • Stayed December 2011, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask kcakkara about Ibis Jakarta Mangga Dua Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“renovation”
3 of 5 stars Reviewed 5 January 2012

1. your basement parking and entry gate are not good enough. if cleaned and repaint, i think will be better.
2. internet conection is not good. very low speed.
3. breakfast menu are not variatif

those problems were not found at ibis kemayoran. pls upgrade your quality for guest convenience.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Good Rooms but located in moderate locations”
3 of 5 stars Reviewed 22 December 2011

Located near Mangga Dua Shopping center and railroad. The room was excellent. The service was good but the location is the downsides. During the day, it's very traffic. During the night, the street in front of the hotel became night market and very crowded.

The hotel is also closed to "Old-town Jakarta" and Ancol.

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask wgunarto about Ibis Jakarta Mangga Dua Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Jakarta, Indonesia
1 review
“Skin problem - insect bites?”
1 of 5 stars Reviewed 17 December 2011

Service is quite standard from any other Accor hotels, decently good and quick. Room is ok even though surface of the wooden floor looked a bit grimy. Location is strategic, just couple steps away from one of the biggest wholesaler markets in Jakarta. On the other hand, I felt the lobby was not felt like a regular Accor's lobby, felt gloomy atmosphere, can sense that from the service people as well, hardly find a smile. The parking lot was also terribly messy. And the most terrible thing: got some skin problem, perhaps insect bites, came up after the stay. Not recommending this particular hotel location.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Ibis Jakarta Mangga Dua Hotel

Jalan Pangeran Jayakarta 73, Jakarta 10730, Indonesia
Price range (per night):* INR2,520 - 3,249

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