For over 5 years I have been staying in Intercontinental Jakarta at Midplaza, and quality has been relatively constant. Good news, because it gives business travellers assurance. Friendly staff (sometimes a bit slow, but just to ensure the guest is well-treated) willing to accommodate your wishes. Very helpful people and professionals who can get you anywhere in Jakarta conveniently for business travels etc.

From the hotel one has good access to the small shops and restaurants in the basement at Midplaza. One of my favorite places for manicure/pedicure is Blossomnails at Shop #21, small and very friendly people giving you a great treatment for a very low price. Next door is a very handy small supermarket.

Easy to reach the Central Business District, Bursa Effek Indonesia and many other HQ buildings. Good taxi services.

Love the Club Rooms and the Club area; truly VIP-characteristics and check-in desk.

I stayed 3 nights for work.
I was upgraded to a small suite and took the business package with access to the bar and business services on the top floor. That made my stay wonderful as I felt comfortable enjoying the drinks by myself of an evening.
Staff in general was nice and professional
I went to the spa for a massage which has a very nice environment and staff was quite professional even though it was a bit costly for Indonesia.
The only negative point was the service at the reception was slow, a bit rude and no attention is paid to the clients. The stay ended on a sour note when I called for help to bring down my suitcases as I was checking out and no one came though I called twice ...

Stayed here for business trip twice in sept and nov 2011. The rooms are spacious especially the bathroom. Great selection of food at breakfast as well. Staff are helpful and service is prompt. Tried the massage at the hotel spa and feel that it's not worth the price.

1. I tried to use the Complimentary Night Certificate, and was told by the rep (Ms. Nita) that the certificate can only be used on the weekends. It doesn't say that in the voucher, in fact it says "valid on any day subject to availability. How can you change the terms of usage while a customer has already purchased? How can you change ANY DAY to WEEKENDS?
If I knew the voucher can only be used on weekends, I wouldn't buy it!

2. Using the Celebratory Cake Certificate, Ms. Nita said to me the total restaurant bill must be minimum IDR 250.000. The two vouchers only says "2 or more people dining together and standard dining benefit can be used".
Where does it says total minimum bill is required?
What if I dine with another person, for lunch for instance, and the total bill is less than 250.000, you will not honour that certificate?

I tried to book a room yesterday for next month, originally my plan was for Feb 14th or Feb 28th (Tuesday), and was being told that the certificate is only good for weekends.
Since I didn't want to argue more, I made the booking for Feb 18th, which is still almost a month from now. No public holidays, no big event in Jakarta, so hotel occupancy must not be as high as public holidays. After waiting for a day after I made the reservation, still no news so I called the rep again (Ms. Nita). She said it's still on WAITING LIST? She will contact me on Monday. Does it really need like 5 days to get a booking confirmation in this day and age?

What is going on here? I have several hotel membership, and frankly this PP is the worst I should say. Other hotels can decide whether a room is available or not instantly, a customer doesn't not need DAYS to wait for the confirmation. Other hotels also honour what they write in the membership kit, they don't just change the rules in the middle of the membership duration?

I will post this complaint in the media, so other people will not buy this membership because I don't see any real benefit of it. I felt being ripped off.
I just don't like the way you sell something, but the terms are misleading.