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Orchardz Hotel – reviews, photos

Jl. Industri Raya No. 8 | Gunung Sahari, Jakarta 10720, Indonesia
Hotel amenities
Orchardz Hotel
Ranked #96 of 208 hotels in Jakarta
3.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    4
    6
    5
    1
    4
Date Rating
Memphis, Tennessee
1 review
3 helpful votes 3 helpful votes
“They cancelled our reservation and didn't inform us of their polices!”
1 of 5 stars Reviewed 25 June 2010
3
people found this review helpful

We reserved the room three weeks in advance and informed them that we would be arriving on a late flight and would be checking in late - around 11pm. They told us that it would be ok to check in this late. When we called three days before to reconfirm that the room would be waiting there was no mention that we needed to pay anything in advance for the room. On the day of our reservation, they called and informed us that we needed to pay in full for the room before 6pm in order to keep the reservation, and they wouldn't accept our credit card. They wanted the payment as a bank transfer from the same bank that they use! How can we give them a transfer when we don't have an account at their bank and we are out of town? There was no mention of this when the room was reserved. We told them we would try to make a bank transfer, but we weren't able to. When we called back to tell them that the attempt to transfer was unsuccessful, they rudely informed us that all the rooms had been booked - so we were stuck with nowhere to stay! If they are going to require us to pay for the room in advance, they should have at least informed us when we made the initial reservation! Clearly this hotel has ridiculous reservation policies and is poorly managed.

  • Stayed June 2010, travelled as a couple
    • 1 of 5 stars Service
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KK, Sabah
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Loved the hotel”
4 of 5 stars Reviewed 19 March 2010

I was there for a family trip/ holiday in Oct 09. To me, the hotel is clean enough for my standard and breakfast is superbly tasty! Room is spacious and bed is comfy. Although some of the rooms are without window, but believe me, because of the large space of the room, it doesn't make you feel suffocated.

Overall, the experience of staying in this hotel has made my trip to Jakarta even more memorable that my husband and I are making another trip there in May and we will be staying in Orchardz Hotel again!

  • Stayed October 2009, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bordeaux
1 review
“Hotel or church?”
1 of 5 stars Reviewed 6 March 2010

Just to warn fellow travellers.
It's sunday morning 8am, we came back from the jazz festival at 2am and guess what, the music is blasting from the 11th floor and it is a...church service.
Yes if you stay in this hotel, first don't stay on the 6 floor it's on top of the karaoke and you can hear it, i asked to change room and ....on the 10 floor beware of the deluxe exec room as on top of you every Sunday you will hear some priest and the music, unless you like going to service of course.
Apart from that it's fine, but the hotel seems to like more money coming from celebration and so on than from its sleeping customers.
I asked to make a complaint and am still waiting from anyone to actually care...it's 8:47am!

  • Stayed March 2010, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Contributor
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Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Highly recommended”
5 of 5 stars Reviewed 7 October 2009
2
people found this review helpful

Stayed here for 2 nights from 3 to 5 October 2009. It is located near Mangga Dua shopping area and Ancol theme park, but not close enough to walk. From my room, I could see Mangga Dua Square and Ancol. It's right behind or beside (depending on where you are coming from) the Sheraton Media Hotel. Why I like this hotel is because the price is so reasonable for a hotel at that location.

Service - Check in and check out was attended to by courteous staff. And was promptly attended to despite 2-3 people right infront of me.
Room - big and clean. Tea/coffee making facilities available.
Toilet - big and clean. No bath tub but has a shower room.
Breakfast - Not bad at all. Quite a reasonable selection - white rice with 2 main dishes; fried rice or noodles; egg station; porridge; bread; 3 types of juice; hot drinks.
Others - karaoke rooms available
Parking - ample parking space
Location - by the main road so easy to get public transport like taxi, bus or bajaj (the 3-wheel bikes)
Rate - very, very good

I highly recommend this hotel for those looking for a medium class hotel.

  • Stayed October 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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singapore
1 review
3 helpful votes 3 helpful votes
“Excellent service , worth every penny .”
5 of 5 stars Reviewed 7 March 2008
3
people found this review helpful

I often travel to pontianak for business trip , usually i stay in hotel kapuas palace . Last week , 24 Feb 2008 i stay in Orchardz hotel which is located in jln gajahmada (city area of pontianak) , it was a new hotel and location is very strategic. I like minimalist design of the hotel , its room and lobby, was quite suprised it was just a three star hotel , i thought it should be a 4-5 star hotel.

Stayed in deluxe room which is on the 7th floor, room is spacious and cozy with in box safety box, flat tv and the most important it has free wifi :)

The receptionist told me that this is a wi-fi hotel , free usage of internet access in every corner , anyway i very pleased with this hotel and its service. Worth every penny ! for sure i would come back and stay in this hotel again next month :)

  • Liked — Services !
  • Disliked — car park
  • Stayed February 2008, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Orchardz Hotel

Jl. Industri Raya No. 8 | Gunung Sahari, Jakarta 10720, Indonesia
Price range (per night):* INR2,800 - 3,081

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