This is an odd property. Build to be luxurious about 5 years ago, management has allowed it to deteriorate prematurely. The room was comfortable, and had Tibetan trim and a charming arched window. The staff was friendly and tried to please - but only one bellboy could speak English - and he was delightful. The access to the "spa" is across the parking lot - which is a cold trek at night! The spa entrance was shockingly rundow, and someone was sleeping on the couch in the entry, with beer bottles and litter on the floor. We were refused entry to see the spa the first day. The next day we were reluctantly shown around. No water in the hot tub, the steam room was used for construction storage, and the dry sauna appeared unsanitary. There was a sense that perhaps some of the employees live or party there. The most disturbing thing was when we went down the stairs from our room to the lobby. At the second floor, there was a locked gate blocking passage. I was horrified to think of what would happen in the case of a fire. Isn't this a legal violation? By the way, the lobby door remains open, so it is near freezing in the breakfast room in the morning. And get there before the large groups do - when the fruit and pastries are gone, they are not replaced. I think it is an issue of improper training and not understanding the westerner's expectations when traveling. When I talked with another American who was staying at the Four Points Sheraton, he told me that his room was generic - you could be anywhere in the world - and there were glitches with the hotel. Our guide said that would not have necessarily been a better choice. Though they are building a new Sheraton at this time. The location is out a ways, so it would take a taxi ride to go anywhere. And there is nothing to do at the property. So when you come to your room, plan on entertaining yourself there. PS wherever you stay, buy a canister of oxygen right away. Just in case the altitude gets to you.

The hotel is very grand, though some of the facilities are lacking. It feels much older than it is. Most people there speak no English so getting help with anything can be difficult. The room was fine, but the main problem is the location. There are other hotels within nice walking areas but this hotel was in an out-of-the-way location. I would not recommend the dining room. The breakfast buffet has toast and eggs, but also a lot of other food that did not look so appealing. The dinner buffet was not good.

Acceptable hotel in this area where you would not have high expectations with respect to hotel management.
Prematurely worn out 3-yr old hotel with many things falling apart already in the bathroom, furniture etc ...
In some rooms, the covered panel part of the remote control for the air-conditioner is glued together, so only heating is available in some rooms in summer. Why do they do that ??!!
The lobby is dark, to save electricity I presume.
They actually keep a pet cat in the main restaurant. Great news for animal lovers, but eye-popping for the average " 4- 5- star hotel guests". The cat is called "Jun Jun", a lovely cat nevertheless.

The location in Lhasa for this hotel is a bit out of the way, so there is no walking about of any interest. The rooms were actually quite nice (see the photos uploaded by previous reviewer), however the beds were extremely hard. One of our small group used the duvet from the extra bed in the room to sleep on top of. If you only have one bed in the room, you can request an additional duvet. The service in the restaurant hotel was terrible for dinner. There were only 3 menus in the restaurant that had any English on them, and nobody seemed to know what they were supposed to do. Food wasn't very good either, although breakfast buffet was entertaining. You must read the list of things they charge for, e.g. spot on carpet, damp floor, etc. They are not kidding. Do an inventory and evaluation as soon as you check in. They actually wouldn't let our group check out, because they claimed one 79-year-old was missing a condom in his room (not that I'm saying that's not possible....)