We stayed in the hotel two separate periods. The first period (2/8/10 - 4/8/10) and the second period (9/8/10) after we came back from EBC.

The first period when we stayed was okay. The room given to us was small and they had to squeeze in an extra bed into the already small room leaving us little space to move around.

The second period where we stayed for one night was horrible. We had already confirmed a room for a night weeks before (via our tour agent) but when we wanted to check-in, we were told all the rooms were fully booked and our reservation was NOT IN THEIR SYSTEM AT ALL! After a long wait from 8am till 11am we were then given a room another family had withdrawn. The hotel told us that was the only room avail at that time and the room's air-conditioning was faulty. The hotel staff told us to take it or leave it. We had no choice but to stay in that room. We waited UNTIL 1PM to be able to check into the hotel room.

There was a small fan provided in the room which made loud noises. The hotel knew we had 3 people staying in and didnt even bother to provide an additional bed! 2 of us had to squeeze into a small tiny bed. The room was so hot and stuffy at night and none of my family members could get a good rest. Even the hotel corridor was much cooler than the hotel room.

BUT THIS WAS NOT THE END!
When 3 of us were consuming the buffet breakfast included in the room at morning, we were pestered by the staff stating that we ought to pay up for the additional person consuming the breakfast, as their records indicate that our room had only two guest!?!! I was outraged and asked the hotel to confirm with the frontdesk, because the hotel staff already told us when we checked in that breakfast for ALL THREE WAS INCLUDED already! The same Male Staff pestered us THRICE and DEMANDED US TO PAY UP! It was so ridiculous, why would we want to cheat the hotel of a mere 30YUAN by having and additional person consuming breakfast and not paying?? We finally got our tour guide to settle the issue at the frontdesk and it was the frontdesk who had not take not of our arrangement DESPITE US HAVING ALREADY PAID THE FULL 3 PERSON AMOUNT! The rude Male Staff and the people at the Frontdesk were UNAPOLOGETIC and shoo us off.

From what i observed, the same male staff treated western guests as if they were made of gold, listening to their explanation. Same goes for the frontdesk. The frontdesk was very very very rude and unresponsive, and extremely good at playing dumb when it comes to attending to guests who are chinese, or look like chinese.

We did not receive any refund, apologies or any form of compensation for the POOR SERVICE, RACIST TREATMENT AND LOUSY REJECTED ROOM we got when in fact we had already confirmed a hotel booking more than a week in advance, and even a confirmation from the hotel that a room has been reserved the day before. The treatment we got from the hotel was just totally unacceptable even if it is of one star standard. Looking through all the reviews posted on bad service, it seems that the hotel doesn't give a damn on it's service. I would hence like to warn all tripadvisor viewers and give it a second thought if you intend to book.

If you are looking for a hotel to spoil your holiday in beautiful Tibet, this is the one.

I would give it ZERO STARS if that had been an option.

Quentin,
Singapore