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Novotel Citygate Hong Kong – reviews, photos

4.0 of 5
No.51 Man Tung Road, Tung Chung, Hong Kong, China
Hotel amenities
Novotel Citygate Hong Kong
Novotel Citygate Hong Kong
Novotel Citygate Hong Kong
Novotel Citygate Hong Kong
Novotel Citygate Hong Kong
Novotel Citygate Hong Kong
Ranked #26 of 366 hotels in Hong Kong
4.5 of 5 stars 1249 Reviews
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1,249 reviews from our community

What travellers say about this hotel
  • Free shuttle(75)
  • Cable car(65)
  • Tung Chung(40)
  • Ngong ping(35)
  • Shopping mall(35)
  • Very good(35)
  • Lantau Island(24)
  • Breakfast buffet(17)
  • Afternoon tea(15)
  • Friendly and helpful(10)
Traveller rating
    637
    476
    113
    17
    6
Only show reviews for Family (288) | Couples (355) | Business (271)
Date Rating
Hong Kong, China
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
“Stunningly good rooms”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

It's all about the rooms. They're big, their decor is superb, the windows vast, the bed is big enough to hold a large party in, the bathroom is spot-on, and the TV is enormous and has about three million channels.

The staff are perfectly pleasant though the place is so huge that the personal touch is inevitably missing.

The restaurants and room service are predictably overpriced but the food isn't bad.

The location is... well Tung Chung is an odd place. It's a new town, very pleasant to be in, if a little soulless. But the hotel sticks out of an outlet mall, it's near the cable car to the Big Buddha, it's 10 minutes from the airport by bus (though it's a bit tricky to know when you've actually arrived as it stops in a car park), the MTR station is 5 minutes from the hotel, and the city is only about 40 minutes away by MTR. The best of many worlds.

But I'm going back to the rooms. They're faultless. Spotless, sleek, modern design, HUGE windows, exceptionally comfortable climate control, great blackout curtains so they're dark when they need to be, and almost silent. I slept nearly 14 hours when I stayed here. Yeah it's quite expensive for its location, but worth it for a night or two.

Room Tip: They're all good!
See more room tips
  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Great stayover break”
5 of 5 stars Reviewed 29 January 2012

Very convenient and attractive hotel. Rooms are small but modern and clean (in our experience). Great views from all rooms. The best thing is the outlet mall attached to the hotel. Attracts shoppers from all over Hong Kong. Convenient and punctual shuttle bus to airport.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jonathan62 about Novotel Citygate Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
“Stay away - cleanlines issues”
2 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Decent hotel however terrible issues with cleanliness. Ordered food in the bar - waited - food came 20 mins later. It was busy so it took a bit. Waitress proceeded to dump food all over table - she then picked up and food came back less than 30 seconds later. They admitted they just replaced food on table and only then offered to remake meal. Are you kidding me??? Wow. Never again Novotel!!!

  • Stayed January 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Wiscohappens about Novotel Citygate Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCitygate, Management at Novotel Citygate Hong Kong, responded to this review
31 January 2012
Dear valued guest

Thank you for your recent stay at Novotel Citygate Hong Kong and for taking the time to post a review on TripAdvisor.

We were very disturbed to hear of your complaint about Andante Bar service. We can personally assure you that it is totally unacceptable here at the Novotel Citygate hotel. We would like to sincerely apologise for the frustration and inconvenience this has caused you.

Food hygiene and safety is the utmost priority at Novotel Citygate. The concerned staff member has indeed been spoken to. Meanwhile, we have briefed all Andante Bar staff regarding the service standards and food handling procedures to ensure this mistake won't occur again. We sincerely hope you may grant us the opportunity to show you that this lapse in service is not the norm here.

Once again, thank you for bringing this to our attention and we look forward to welcoming you back in near future.

Management
Novotel Citygate Hong Kong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Senior Contributor
36 reviews 36 reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“It's just so good!”
5 of 5 stars Reviewed 25 January 2012

I'm a big fan of this chain, and this Novotel is one of the best. I stay here because it feels less busy and crowded and I can take the train/subway into the city and read along the way. I can keep my room and take a return flight to the mainland in a day without having to pack up or travel the distance into the city. The shuttle bus is fantastic and there's the most wonderful shopping mall to catch a little retail leisure time. Even if you are here on holiday I would recommend considering it the trip us pleasant and the hotel is so comfortable and luxuriousness. I've never had a problem but apparently there are some rooms where you cannot get wi-fi (a colleague advised) but they will apparently provide an alternate router set-up. Either way the staff are so helpful and will slove any issue. I've stayed several times and absolutely love it!

Room Tip: Maybe double check the wi-fi situation. But I've never had a problem.
See more room tips
  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Happywalkabout about Novotel Citygate Hong Kong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redondo Beach
Reviewer
4 reviews 4 reviews
“My favourite hotel in Hong Kong”
5 of 5 stars Reviewed 24 January 2012

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask eastbiz about Novotel Citygate Hong Kong
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Novotel Citygate Hong Kong

  • Accor Hong Kong
  • Novotel Hong Kong
  • Novotel Hong Kong Airport
  • Hong Kong Novotel
Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Price range (per night):* INR9,746 - 14,395

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