This is our first time staying in Disneyland Hollywood hotel. I have initially booked a room with Garden View and was expecting that it will include the Disneyland theme park. However, on further checking, what I have booked was just the room only. Thankfully, the staff helped me to reserve the "2-day theme park with 1-night stay" package offer. However, as the room booking has been charged, I was allowed to cancel my booking with no penalty charge and did a credit card refund. I was relieved as I could have paid more if I need to pay for the theme park entrance fees separately. On check-in, I requested to be given me a high floor non-smoking room and the counter staff was courteous and helpful to recommend me the room with park view for just an additional meagre amount. This is really fascinating as we were able to watch the firework display at the comfort of your room with nice background music from the TV.
The room is nice and clean with the theme of Disney cartoon characters. We love the room.
The hotel also provide frequent bus shuttle service at 10 mins interval. Hence, if you miss a bus, there is no need to wait for long for the next bus service.
The staff was very helpful as they assisted us to find our mobile phone which was intially thought to have been lost. We were very thankful when we finally found the mobile phone.
On the overall, we have a pleasant experience staying in the hotel and for the great and helpful service from the staff and will not hesitate to recommend this hotel.
Select a room with a park view or sea view facing the Disney theme park as these room types are only...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC