I stayed at this hotel for two nights, and was impressed by pretty much everything. The service I received from check-in to check-out was top notch professional and friendly. Since I was a female and travelling alone, they placed me in a room on a womens only floor, which was comforting. These rooms are very girly, with a red rose motif throughout, and pink ocean motif toilet seat. Unfortunately, the internet they had in the room wasn't working when I first checked in, so someone came up quickly to fix it and I had no other problems for the rest of the time. Although the room was smaller than what I'm used to in North America, it was big enough for me. I'm sure even two people could be comfortable enough in it. And yes, the bed was quite hard, but that's how it is in many countries, and to be honest, I would much rather have a harder bed than a soft one so I quite enjoyed it.

The hotel is in a great location - easy to walk to anywhere from it and just a three minute walk to the wan chai train station. I would definitely recommend this hotel to anyone who is interested in staying in a modern hotel in a great location.

The Metropark Hotel Wanchai in Hongkong is ideally located in the very heart of the city centre making it easy accessible by public transport, car, metro or taxi. The excellent organized and friendly staff both at the recepetion desk and the restaurant make the stay very convenient and enjoyable. The rooms are very spacious, quiet and very clean. The breakfast buffet offers a wide variety of food and does not leave any wish unfulfilled. I'd recommend staying at this hotel both for business and leisure travellers. I'd choose this hotel anytime again.

Good location, great service and very attentive staff.

IT was December 29, 2011 when me and my family went to Hong Kong. We are to spend the New Year there. At first, the hotel that I am to book with is Novotel Century Hotel in Wan Chai as I am a long time member of Accor Advantage Plus/A Club. Due to some unforeseen matter with this hotel and the whole Accor Advantage Plus benefit, I opt not to book for this hotel. I started going through TripAdvisor to read reviews of different hotels at Wan Chai in Hong Kong. And here I found a jewel in this area...

Metropark Hotel Wan Chai Hong Kong.

One major reason that I choose this hotel is because of its accessibility from and to the airport. Taking the Cityflyer A11 Bus, it stops right in front of the hotel then going back, just pull the luggage all the way to the 3 moderate blocks back the hotel streets and there the A11 station to airport is (cause that is the route of the bus). Very easy, convenient, and less hassle. Also at the vicinity, a Circle K right across the street, a 711 at the back of the hotel and an Outback Steakhouse, 2 streets away is a Wellcome grocery then beside it a Mannings. To the right is a Maxim Teahouse. To the left, a Pizza Pasta restaurant. Very nice location. A lot of bars at the back street too and different cuising like Thai, Indian, Vietnam, etc.

Now my impression to the hotel. The facade of the hotel is quite presentable and inviting. As we enter the glass auto sliding door, the reception area is not big. From left to right, its their bar lounge area then follows by a couple of steps to the lobby of the 2 elevators with a lovely scent then the whole reception (concierge, front desk) area then a luggage storage area then a stair to the 2nd floor where the dining area is located. This is normal in Hong Kong as space are very expensive in this place. I know they do have a gym but I have not been there so cannot comment on this. As we enter, we are met with a smile and greet by the bell boy/receptionist and they helped us with our luggage.

After waking up 3am to catch a 6:25am Cathay Pacific flight to Hong Kong, we arrived at the hotel around 11:30am, thus I am afraid that we might not be allowed to check in as check in time is till 2pm. To my surprise, they accommodated us immediately and checked us in quickly without any delay. As we go to our room, they helped us with our luggage by sending it up after we are in the room already.

Our room, in Hong Kong standard, is quite big. Its a Triple Room with 3 single beds and a sofa. Of course it comes with a hefty price and since we are staying for New Year, I think it is considered as peak season thus the price is on the high side. What I like is the extra room/space to pack our luggage. At least its not cramp and crowded.

Room also includes free cabled internet. But you can request for a router so that your room became wireless. Toiletries are by 3s too since its a triple room (3 sets of towels, 3 toothbrushes, etc.).

One thing, the towel rack is placed on the other side of the shower in the bath area thus when you take a bath, there is the tendency that the towels will get wet. Therefore, I always remove all the towels and place a towel on top of the toilet's water container prior taking a bath. As for the Shampoo/Conditioner in 1 and Bath Gel, they are in a plastic container bolted to the wall. Need to squeeze the container in order the content to come out below. :)

Another thing on our stay is that upon arriving to our room, I was parched and was looking for the complimentary water but found none. Therefore I thought that there is none. However, I find it strange because all hotels do have complimentary water and this is the first hotel that I encounter that do not have. I did not told the front desk since we went to buy our water already. 3 days passed, on January 1, as we return to our room, there are 3 bottles of Complimentary Water placed on the glass shelf on top of the sink. Therefore I conclude that we are not given complimentary water for the last 3 days.

As for service, the staffs can speak English and they are indeed helpful. They do serve with a smile, which for me is quite rare in Hong kong. They want and do let their guest feel pampered and they are not even a 5 star hotel. And these are the people that you can see and interact with.

Now. What makes this hotel special to me?

With the minor setback I encountered, as my habit while staying in a hotel, prior checking out, as much as possible I make it a point to fill up their COMMENT/SUGGESTION/FEEDBACK Form. Of course with these things, I do not expect a reply from the Mid/Top Management of the hotel. For me, it is like if it reached their Management then great. If from the Front Desk, they throw it away then so be it.

As I arrived to my home country and opened my email, a message from Metropark Hotel Wan Chai is there. It was a reply to the Comment/Feedback/Suggestion Form I left upon checking out. And guess what? The reply is from their Director of Operations!
I am like... "WOW! This hotel's first topmost priority is actually their guest!"
They really give attention to those Comment/S/F Form and by giving a reply to their guest, for me, that was impressive! They mean business on those Forms that people do take for granted. Bravo!!!

With this, I am definitely coming back to this jewel in Wan Chai for stay and will definitely introduce, invite, inform friends about this.

More power to Metropark Hotel Wan Chai!