I enjoyed the location of this hotel, as it was within walking distance of many shops and places to eat. The hotel was clean and the internet speeds were acceptable. For the most part the staff was nice, except for a few staff members that gave this rating lower than what it could be. I had an unpleasant experience with some staff in the Empire Club. Even though I had access to this section, I was approached with an unpleasant accusation that I was in the club without the access to it. After checking my room to see that I DID have access to the Club, an apology was given, then it was all kind words. I don’t know if I was being judged by my appearance or they are normally that rude. Besides the few rude staff members, the hotel is not too bad.

This Hotel would rank higher if it wasnt for the customer service. Some of the employees were very good but they were off set by the bad ones. I booked a room that granted access to the Empire Club. But when I went to use the club the conversation went this way, "excuse me sir you are not supposed to be here." Why not was my reply. They came back with, "This is for our valued guest that have paid extra" I did pay extra for this service I would tell them, and after a check of my room number a profuse apology followed, but the damage had been done. This happened to me twice in three days. I am guessing the level of customer service they provide is based on the appearance of the guest. Other than the poor customer service there is really nothing wrong with this Hotel. Rooms are small, location is not too bad, just a short walk to the MTR and Nathian Road. If you just need a place to rest your head in Hong Kong this will do but dont expect much for the staff.

We stayed here for a few nights before our onward trip to China. Very convenient for getting around and the airport bus stopped outside each way bookable in the foyer at the airport.
staff were friendly and efficient. Woould have liked more lounge area and seating arrangements but not in the hotel too often except when the typhoon hit !!
In all a good place to stay breakfast very substantial and rooms very clean and spacious.Cityscape view from the window.We were verrrry high up
Tuscany

Like what everyone said, customer service was very poor. We were waiting for our room for almost an hour when we reached there after check-in time around 2+pm. From the way the staff talked to the housekeeper, he was trying to ask them to get it done soon but the housekeeper was actually delaying. But I am glad that they gave us complimentary upgrade to club room. Can't complain at all. I was surprised that the room was very spacious with good view of HK city but then there was lots of banging noise above us. This club room was actually perfect for business travelers. There is a mini pantry where you can boil water, big bathroom with bath-tub and shower area and cosy king size bed with warm comforters (specially for winter time). Don't expect much on house-keeping. They only manage to clean up and top up necessity for 1st 2 days, after that they did not bother to top up anything including water bottles except changing bedsheets and towels. For location wise, it is very near to TST MTR and many restaurants / supermarkets can be found there. Free shuttle bus to Airport Express Kowloon is available across the street. We did not spend whole day in the hotel room so basically the price is quite alright since we got complimentary upgrade to club room instead of superior room. It depends on how much time you plan to spend in the room so basically it is alright for a couple like us.