The previous reviews didn't inspire confidence in this hotel, but we stayed here over Christmas when prices were high, and we got a good deal on the Urban Grand Corner room which was the biggest in the hotel, and had complimentary breakfast and lounge access. The room was a bedroom with separate lounge and big bathroom, pretty huge by Hong Kong standards. The "executive lounge" was pretty ordinary. Free flowing self-serve alcohol and soft drinks were good, but apathetic staff and very thread bare snacks (cheese sandwiches and few biscuits are a pretty poor effort) were disappointing. Breakfast was okay - bacon, waffles, sausages, toast, cereal, juice, coffee, tea and a few pastries, along with a woman to make scrambled eggs and omlettes (and omlettes that looked like scrambled eggs) but hardly "executive lounge" quality.
Excellent location 5 minutes from Times Square and a short MTR and tram ride from Central and Star Ferry. Concierge staff at the hotel were excellent, very attentive and ready to help. Overall the experience was very good, but the executive lounge experience really needs an overall!
Room Tip: Book an Urban Grand Corner, the room is huge. Higher floor means less street noise.
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