I stayed here for 8 nights in the beginning of January. I chose this hotel because i have family that live in Shatin so i wanted to be close to them rather than be in the middle of Kowloon/Hong Kong Island.
Room is spacious (for HK standards). We had 3 people in one room. Two singles with a roll-away bed. The single beds were super comfortable, but the roll-away did not have much support and sleeping on that for 8 nights isn't probably the best for your back. Being the winter, rooms were a bit chilly. I don't think the heating in our room was configured correctly. We were freezing at night! We had to call for extra sets of comforters. we turned the thermostat to the highest and when we put our hands over the vent, it blew out cool air.
If you are not planning to be out of your room before 8am, hang the Do Not Disturb sign on your door. We were woken up at 8:30am by the housekeeper 2x. The 1st time, to ask us if we wanted our newspapers when he could simply hand it on the hook outside our door and the 2nd time to clean our room. We were in the middle of getting ready (10am) when housekeeping knocked to ask when they could come back to clean. However, whenever we returned from our day out, the room was cleaned perfectly. Clothes that were left laying around, folded and placed in a neat pile. Beds were made and extra comforters folded neatly on the couch. Bathroom was spotless and all of our toothbrushes, makeup, contact cases, etc. neatly lined up against the wall.
The room itself, the location, and everything else would be a 4 if not for the Front Desk staff. I checked in on the first day around 3:45pm, 45 minutes after the check-in time. Phoebe waved me over and greeted me with "I need your ID." I had just left my passport in the safe of my family member's house and i said i didn't have mine, but my boyfriend had his so he offered his. The reservation was under my name, so she said she absolutely needed mine. I told her again I didn't have it and told her the reason why. She then asked for a Hong Kong ID. I told her i was a visitor from the US and did not have a HK ID. I told her i would bring in my passport later that night when i got back from dinner. i had family members parked in the front. We were planning on dropping off our luggage in our rooms before heading out again. She basically repeated again and again for a passport or HK ID and i kept telling her i didn't have it. I told her again 3x i didn't have an HK ID either because i was in HK just for a visit! i offered my driver's license, which she did not take. There was no language barrier. Phoebe spoke perfect English and I know enough Cantonese to get around. My cousin, a HK native, stepped in to explain the situation, but she repeated everything she was saying to me in Cantonese and told him to ask me for a passport, which i responded in Canto, "I told you I don't have it on me!" At one point, she asked if my mother was coming. i looked at her in disbelief and asked why would my mother be coming!? In the end, she took my BF's passport and put his info down and again stated she absolutely needed mine. They didn't even have a room ready at that point! We dropped off our luggage at the bell desk and ran out of there. We came back later around 11pm (with my passport!!). A different staff member checked me in. As i walked up to the desk, he looked at me and waited for me to speak. I told him i wanted to check in and handed him my passport. He tapped away on his computer and handed me my rooms keys. Not a word or smile came out of his mouth during this entire exchange. The whole check-in process had ruined my first impression of this hotel, but the room and convenience of the hotel sorta made up for it over the week i was there.

We stayed here our second week in HK for there was a large conference on the Island and prices at the hotel we were staying at went up 80/night. This hotel was a large step up from the first hotel. Place was clean, rooms were huge, breakfast (which was included in our package) was amazing.

It took advantage of their large gym and pool (which was indoor outdoor so can be used all year round) and steam. They gave you a towel and locker to use and had a rain shower in the shower room. Everything was amazing clean. My husband had a massage which he enjoyed however be warned the woman don't speak English and my husband ended up with 1.5 hour massage instead of the 1 hour that was included in our package.

I like being next to the river. There is a place to rent bikes close by and the tennis courts are just a 10 min walk.

The MTR is connect to the mall which is connected to the hotel so it is easy to get anywhere you need to be.

The customer service went beyond what is expected. My husband had left his wallet in a cab and the woman who took the cab track my husband down. The manager spoke with the woman who spoke no English and help us arrange cab to the hotel she was staying at. We also had a message from him when we got back to the hotel to make sure everything was ok. (Wallet by the way was intact with nothing missing)

After a disappointing stay at the Cosmopolitan in Causeway Bay this was a refreshing change

For the past 5 years my wife and I had stay at this hotel every time we visited HK. We loved the location since is it nice and quiet, a great shopping mall and a beautiful river side view.

However, during our stay at royal park this year, it had been a total disappointment for us. When we first check-in at the front desk, we were told that they didn't have any rooms with a single queens size bed and we will have to stay in a room with a 2 single beds till the next day. My wife and I were not happy but understanding since we didn't make this request in advance when we booked the hotel.

When we got to our room, we found the door in our room did not lock properly and after speaking to the bell boy and house keeping and numbers of calls to front desk, they decided to change our room, which was my first request when I got into the room and found that the door didn't work..

The next day, after breakfast , we went over to the front desk at about 11:00 am and asked if they would be ready to switch our room. The lady at the desk told us that our room will be ready after 2:00 pm ,no one had check out yet.

Unbelievable !

I stayed with my family with 3 kids on 18 Dec for 2 nights and we reserved connecting rooms which is very convenient for taking care of the children. It is connected to a big shopping mall which is great for getting food (as our package is rooms only) and also playground for children. There is an outdoor Snoopy park for kids at the shopping mall. I also adviced concierge that there is a parcel for me and they are nice to help me paying for the delivery first. Rooms are spacious, enough to put 2 baby cots.