I had reserved an Executive Suite for my family and relative of 3 early January 2012 for 7 nights. My family were treated with such discrimation and poor level of service during their entire stay.
1. The room was charged under my credit card and I had even asked the staffs that all fees and other misc fees my family would incur be charged under this card. Upon arrival, prior to their check in they were REQUIRED CASH deposit for the ENTIRE stay. This is the most absurd thing I have ever heard.
2. The entire time during the check in process they were stared down and looked down upon by the front desk staff. To make matters worse, the breakfast area is located at the executive lounge. And each morning they must pass this front desk only to be greated with DISCRIMATION.
3. The room they were given were so small, unlike the pictures posted on their website. They had requested an additional bed which was charged on credit card + the cash deposit they provided prior to checking in NEVER came to the room until they had checked out on the last day leaving my poor uncle with neck cramps.
4. The "EXECUTIVE ONE BEDROOM SUITE" which i paid for does not seem to have been provided to my family. From the description of my family, the room they were given is comparable to the regular room which only had 2 twin beds, 1 bedside table between the two beds, and a small coffee table. The Panda Hotel pictures posted on their website is NOWHERE NEAR comparable to the pictures my family had taken of the room.
It is either I had a very high expectation of the hotel which i highly doubt, or they had given my family a regular room but charged me with the Executive rates, or perhaps the photos posted on their site is just to lure and rip off people.
To top it off the toilet was not in proper working order. If you guessed that no one came, then you are absolutely correct. My uncle had to fiddle with it himself to get it to flush.
I can't say that I would not recommend this place. However, if you would like to take a chance of having this type of experience well GOOD LUCK to you.
Jay (California, USA)
- Panda Hotel Hong Kong
- Panda Hong Kong
