You would find it OK if you are one of those people who are in group tours from mainland China, otherwise, keep away from it. The hotel lobby is noisy and crowded, despite men in black suits tried hard to maintain crowd control.

Room that I stayed was small (as compared to over 25 years ago when I stayed with my husband and son when this hotel was newly opened), hardly any space to move from wall to end of bed, and I am size 8!!! I stayed for 9 nts all together, but dreaded to come back to my room despite all the shopping and sightseeing, which never happened before during my many visits to Hong Kong.

Bad positioning of TV which was hung at the corner of the ceiling. You could not watch it properly unless if you are lying down in bed. Did they expect all guests to be semi-invalid?

Very cold room during recent stay, air- con did not deliver what it promised. Advised by housekeeper to turn it off completely as it was blowing cold air out. Managed to chase for a heater to keep warm from her and was grateful for that. (It was not offered by lobby staff when I mentioned to 'man in black suit' in the reception area. He asked me to wait and then disappeared, into the staff office, knowing full well I was standing there, waiting for him to come back with some suggestion). I had to repeat the same to his colleague after waiting for 10 minutes with no response from anyone. I regarded this as very poor customer service and lack of communication skill.

Charges of using internet in business centre is unbelievable, HK$50 per 15 minutes use. This is a lot!!

I was looking forward to visiting this hotel after 25 years, but I will not stay here again, despite the obvious appealing room rate as compared to others. I did not feel comfortable and found the staff impersonal and tense all round.

Booked by my company for a business trip. The hotel staff are not great with English, it took forever to checkin.

Do not EVER try the i-Club rooms on the top floor, they are so small and with terrible cold tile floors and revolting decor.. my room was painted electric pink. No bath, mouldy shower. I asked to change, the lower floor rooms were larger, but with 1970's decor, and seemed very dirty.

The area of the hotel is boring, with little except street-stall type restaurants, no coffee shop/ Starbucks etc available near the hotel.

There is a large mall a bus ride from the hotel, the only sense of civilisation near the hotel. Getting into the city is either a cramped bus ride, or an ordeal with many changes on the MTR.

The hotel caters mainly for mainland Chinese tour groups who are very, very loud (at all times of the day and night).

The cleaning staff in the hotel are also very loud, constantly screaming at each other down the hallways and slamming doors/ banging things in the room as they clean.

Room service was of a poor quality, and internet was very expensive for that level of hotel.

Overall, unless you are on a group tour from Chinese mainland, I would never recommend staying at this hotel.

A very low quality hotel. But if you want cheap in Hong Kong, and are willing to put up with the location and the noise... good luck to you!

I've come across staff of all different levels of English during my 3-day-2-night stay. The housekeepers were not very capable in handling my requests due to the language barrier. They have very impressive staff at the concierge and were very helpful with the street map and bell service even their English was limited. As a workaholic, not very often do I get approached by staff without getting defensive and feel like they are wasting my time. I am especially impressed by an amiable worker who came to me to do this review, her English was very fluent and was very good at keeping the conversation going in a relaxed atmosphere, which was surprising to see in 4-star hotels.
Very diversified and interesting team with lots of potential they have at Regal Riverside.

We stayed at the Regal Riverside hotel for 13 nights while my husband was attending a course at the Chinese University of Hong Kong. The website does not say much about the hotel but it turned out to be an excellent find for us. The hotel is 5 mins away from the HK MTR which is the lifeline of HK and the hotel provides shuttle service every 20 mins to and from the MTR station. The hotel has a few restaurants and a fairly large newly renovated swimming pool. We were put on the 11th floor corner room and had a beautiful view of the Shatin River. The 11th Floor was newly renovated with off-white interiors and was a fairly large room with amenities such as a small fridge, tea and coffee maker, large wardrobe etc.

The staff at the reception were not very helpful which is why I did not rate the hotel a perfext 10! They were rude and we had to wait for almost an hour before we were checked- in into our room. The hotel is quite crowded and the reception desk is always busy.

All in all, our long stay was very good. There are a few grocery stores and a Seven-Eleven down the road for any daily requirements.

I would recommend this hotel to anyone who would like to live away from the humdrum of the HK city.