The thing that stands out first and foremost about the Island Shang-ri La is the faultless service and attention to the smallest detail.
I stayed here for 4 nights and nothing was too much trouble for the staff.

From room service, to the concierge, to the doormen, every small detail was seen to to ensure my stay was perfect.

The rooms are larger than average, with huge bathrooms and views over the harbour and Kowloon.

There are nice touches like Nespresso machines and complimentary fruit in the rooms, and reception was very accommodating for our request for a later check-out to fit in with our flights.

I'm always impressed with the Shangri La group, and this hotel lived up to my expectations, so I will definitely return.

Based on previous reviews I expected great things from this hotel and they did not quite deliver. I stayed for 4 nights over the New Years Eve period and the hotel was full. And in all fairness I had just stayed at the Shangri-la Singapore – Valley Wing, the same hotel group but a different product.

The airport limousine transfer, clean and professional. The check in at the Horizon lounge efficient.

The horizon room, nice (not great and a bit dim), the bed quite firm, the bathroom quite small with only two towels. The shower was very small for a 5 star property.

The views are amazing and the Horizon Lounge or restaurant Petrus breakfast is very good with a great selection, the service however was slow and dishes ordered not quite what was requested.

Where the hotel did shine was the restaurants for dinner. We experienced both exceptional service and food at both the Summer Palace and Restaurant Petrus. The wine selections were excellent and very reasonably priced. But in both restaurants for diner, service was supreme. I did enjoy my second diner at Summer Palace where they remembered what we had ordered the previous visit and offered alternatives to explore the menu more fully. The food and innovation of the dishes was excellent.

Check out was again fast and efficient. We were escorted to the waiting car and then at the airport taken to the check in area. The hotel representative made sure all was okay before leaving.

Overall, a good hotel, okay service within the hotel and an excellent destination for the restaurants and restaurant services.

A last minute business trip to Hong Kong a few days before Chinese New Year mean't my options were a little limited. The hotel sent a car to collect me from the airport which was a welcome sight as i failed to get any sleep on the flight. The location was great, I had meetings all over Central which was only a short cab ride away. There were more than enough staff to meet your every need and the rooms while a little colonial were large and well appointed. I ate in the hotel one night and the food was as you would expect from a 5* hotel. I'm back there again soon and will use this as my base again

Nice smell that greets you with such familiarity when you hit the shangrila coupled with the warm service from the staff, absolutely recommended!